Avaya 15-601063 manual Known Issues, Problems Connecting to IMS on a Domain Controller

Appendix: Installing IMS

9.1.8 Known Issues

9.1.8.1 Problems Connecting to IMS on a Domain Controller

Scenario

Voicemail Pro with IMS will run on a PC running on a Domain Controller. Note however that it is not recommended that IMS be installed on a Domain Controller.

Problem

Voicemail Pro and IMS are running on a Domain Controller and IMS clients are having Problems connecting.

Resolution

All Domain users who are using the IMS clients must be able to read and write the folder C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts on the server.

9.1.8.2 Problems Connecting to/Synchronizing with IMS

If you are having problems connecting to the IMS server or having problems synchronizing:

On the Client PC

Make sure the mailbox name you entered is EXACTLY what is in the name section of the user form for their mailbox. This is the entry as it appears in the Username field of the IP Office User Profile Screen. This is case-sensitive. Verify that all the user names have been entered correctly and that you are not using illegal characters, only alpha/numeric characters and no punctuation. If this information is entered incorrectly, the IMS client will not connect to the IMS Server.

Voicemail removes spaces at the end of mailbox names. If spaces are left at the end of a mailbox user's name in IP Office Manager, when the mailboxes are created, the space at the end of the name is dropped. When this occurs the mailbox cannot be found as there is a mismatch between the user name and directory. Verify that there are no spaces at the end of any of the user names in Manager.

Make sure when you installed the client you gave the NAME of the VMPro/IMS server. Verify that you can ping the server by it's name. You may want to put an entry in the hosts and lmhosts with the #PRE option in the lmhosts.

Remove the client, reboot and reinstall it and verify that these are put in correctly then change the dcomcnfg settings outlined above in Misc Troubleshooting and always run the AvayaFW.bat even if the Windows Firewall is turned off.

On the Voicemail Pro/IMS Server machine

Verify that you are using the proper domain account (IMS) to start the IMS services and VMPro service.

Voicemail Pro	Page 409
IP Office	15-601063 Issue 20l (03 March 2009)