Voicemail Pro Actions: Mailbox Actions

6.5.1 Get Mail

The Get Mail action allows access to the messages in the caller's mailbox or a specified mailbox. The caller then has access to the standard mailbox features setup for that mailbox. If the extension is a trusted extension, the user does not have to enter their mailbox number and code. For more information, see Creating a Trusted Location 153 .

To add a Get Mail action:

1.Click the Mailbox Actions icon and select Get Mail.

2.The Specific tab is used to select either the caller's mailbox or mailbox option.

Caller's mailbox: The mailbox matching the start point of the call.

Mailbox: Select or enter the name of the target mailbox. If ? is entered, Voicemail will prompt caller's to enter the mailbox number required.

The Get Mail action has a Next result. Add a connection from the Next result to another action.

For examples of the action being used in a call flow, see:

Using a Play Configuration Menu Action

195.

Setting Up Callback

194.

Changing the Language of Custom Prompts

189.

Changing the Language of System Prompts

188.

Enabling Access to Hunt Group Voicemail

160.

Changing the Language Setting for a TTY Device

185.

The following conditions apply, based on which mailbox mode the Voicemail Pro server is using.

IP Office mode

Users who press 0 while they are logged into their mailbox will be routed to the Next result.

Intuity mode

Users who press *0 whilst in their mailbox will be routed to their Voicemail Reception number if set. The Next result is not used.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual To add a Get Mail action, ∙ IP Office mode, ∙ Intuity mode