Voicemail Pro Page 245
15-601063 Issue 20l (03 March 2009)IP Office
Voicemail Pro Actions: Mailbox Actions
6.5.1 Get Mail The Get Mail action allows access to the messages in the caller's mailbox or a specified mailbox. The caller then has
access to the standard mailbox features setup for that mailbox. If the extension is a trusted extension, the user does not
have to enter their mailbox number and code. For more information, see Creating a Trusted Location .
To add a Get Mail action:
1.Click the Mailbox Actions icon and select Get Mail.
2.The Specific tab is used to select either the caller's mailbox or mailbox option.
·Caller's mailbox: The mailbox matching the start point of the call.
·Mailbox: Select or enter the name of the target mailbox. If ? is entered, Voicemail will prompt caller's to enter the
mailbox number required.
The Get Mail action has a Next result. Add a connection from the Next result to another action.
For examples of the action being used in a call flow, see:
·Using a Play Configuration Menu Action .
·Setting Up Callback .
·Changing the Language of Custom Prompts .
·Changing the Language of System Prompts .
·Enabling Access to Hunt Group Voicemail .
·Changing the Language Setting for a TTY Device .
The following conditions apply, based on which mailbox mode the Voicemail Pro server is using.
·IP Office mode
Users who press 0 while they are logged into their mailbox will be routed to the Next result.
·Intuity mode
Users who press *0 whilst in their mailbox will be routed to their Voicemail Reception number if set. The Next result
is not used.
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