Voicemail Pro Page 258
15-601063 Issue 20l (03 March 2009)IP Office
6.7.4 Transfer The Transfer action transfers the caller to the extension that matches the mailbox selected. This is a blind transfer; if
the call returns to the voicemail server again, for example if unanswered, it will be treated as a new call. More advanced
transfers are done using either a Call List Action or Assisted Transfer Action .
To add a Transfer action:
1.Click the Telephony Actions icon and select Transfer.
2.Select the Specific tab, type of select the target extension or group that you want to ring in the destination field.
·Destination
Enter the number of the destination for the transfer. This can include IP Office short codes or numbers specified by
the current value of a Voicemail Pro system variable such as $KEY.
·Source of transfer (displayed on phone): Voicemail Pro 4.1+.
The number to display on the destination phone if internal.
·Description (displayed on phone): Voicemail Pro 4.1+.
The text description to display on the destination phone if internal. Call data tagging can also be used to pass
information to MS-CRM, see Assisted Transfer .
·Notify caller of transfer to target: Voicemail Pro 4.1+.
If enabled, the caller hears "Transferring to" followed by the associated mailbox name of the destination if available
or otherwise the destination number. This follows any prompts selected in the Entry Prompts list above.
Results
A Transfer action normally has no results.
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