4.9.2 Personal Announcements

Voicemail Pro 4.0+ supports personal announcements that are played when a caller is queuing against a user's extension number. A call will be held in a queue when the user's extension is busy before passing to voicemail, if voicemail is available. Personal announcements are enabled in the same way as hunt group announcements 162 , but using the User Announcements tab in IP Office Manager.

If the user requires announcements only, voicemail should be turned off for the user.

Start points can be amended to include other actions. Voicemail Pro 4.0+ allows personal announcements to be customized using user Queued and Still Queued start points in the same ways as customizing hunt group announcements 164 . For example, a menu action could be added to the Still Queued start point giving users the option to continue to hold for the caller or to transfer to reception.

If voicemail is on the announcements are played until the No Answer Time is reached. The caller is then transferred to the user's voicemail. The system default setting for No Answer Time is 15 seconds, however it can be set for individual users.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Personal Announcements