Avaya 15-601063 manual Routing Calls to Voicemail, Transferring Calls to Voicemail

4.4.1 Routing Calls to Voicemail

If a user has voicemail switched on, calls will be automatically routed to voicemail if either:

1.The extension is busy and call waiting has not been enabled.

2.The user has do not disturb set or the extension is not answered within the No Answer Time as set in IP Office Manager program (default 15 seconds).

The caller hears the standard greeting message 'Your call is being answered by IP Office. <Name> is not available. To leave a message wait for the tone,'. A user can record their own standard greeting message if required.

When new messages are received, the user's telephone call display or IP Office Phone Manager application is updated to show the number of new messages waiting.

If Voicemail Ringback is enabled, the Voicemail Server calls the user's extension to attempt to deliver new messages when the user next uses the telephone.

All messages are stored until they have been listened to and are then automatically deleted after a set time period. The default time period for IP Office mode is 36 hours. In IP Office mode users can designate a message as saved so that it is not automatic deleted.

A mailbox owner can turn voicemail and voicemail ringback on or off using Phone Manager. The default short codes can also be used. The default short codes are:

∙*18 - To turn voicemail on.

∙*19 - To turn voicemail off.

∙*48 - To turn voicemail ring back on.

∙*49 - To turn voicemail ring back off.

4.4.2Transferring Calls to Voicemail

The facility to transfer a call directly to a user's voicemail is available using the SoftConsole or Phone Manager applications. For users who are not using these applications, you can create a short code for them.

For example:

Field	Contains...
Code	*201
Feature	Voicemail Collect
Telephone Number	"#Extn201"
Line Group Id	0
Locale	[Leave blank]
Force Account Code	[Leave blank]

When creating short codes for use with voicemail, the ? indicates "collect voicemail" and the # indicates "deposit voicemail". The telephone number entry must also be enclosed by quotation marks as shown in the example.

Voicemail Pro	Page 142
IP Office	15-601063 Issue 20l (03 March 2009)