Avaya 15-601063 manual Setting Up Voicemail Transfer Options for a User

3.1.5 Setting Up Voicemail Transfer Options for a User

After a caller has been routed to a mailbox to leave a message, the mailbox owner can offer the option of transferring to a different number, for example:

∙To speak to a receptionist callers can dial 0.

∙To speak to a secretary callers can dial 2.

∙To connect to an external number such as the user's mobile or cell phone, callers can dial 3.

Before a mailbox owner can use this feature, you must set up the numbers that they want to use for their transfer options.

To set up voicemail transfer options for a user:

1.In IP Office Manager, display the user's Voicemail tab.

2.(Optional) Enter an internal or external number in the field Reception/Breakout (DTMF 0). When connected to a user's voicemail, the caller can press 0 to be transferred to either an internal or external number. The user should announce this facility in their greeting message, for example, "John Smith is not available today, you may leave a message or press 0 for Reception".

3.(Optional) Enter an internal or external number in the field Breakout (DTMF 2/3). When Voicemail Pro is running in Intuity mode, a user can select to have two further breakout numbers in addition to the reception number. These two additional breakout numbers are triggered by the caller pressing either 2 or 3. These additional numbers allow a simple user attendant to be created. The options setup should be included in the user's mailbox greeting.

4.Click OK.

5.Ask the mailbox owner to record a new greeting message to inform callers that they can press 0, 2 or 3 for different transfer options.

When a Leave Mail action is used in a custom call flow to access the mailbox, operation differs.

∙For IP Office mode, the call follows Leave Mail action's Failure or Success results depending on whether the caller presses 0 before or after the record tone.

∙For Intuity mode, pressing 0 always follows the mailbox user's Voicemail Reception setting.

Voicemail Pro	Page 102
IP Office	15-601063 Issue 20l (03 March 2009)