Avaya 15-601063 manual Customer Prompts

Voicemail Pro Examples: Campaigns

8.4.2 Customer Prompts

The Customer Prompt window of the Campaign Wizard is used to set the sequence of questions that are played to callers and to record their responses.

∙ Add action

To add a new campaign action, click Add action. The Please edit the Campaign action window opens.

∙ Edit action

Select the prompt or recording to edit then click Edit action. The Please edit the Campaign action window opens.

The Please edit the Campaign action window can be completed with the following information.

∙Play a prompt to the customer

Select this option to play a prompt to the caller. Click to specify which prompt to play or create a new prompt in the Wave Editor window. For more information, see Using the Wave Editor 231 .

∙Allow the customer to input information

Select this option to if you want the action to record the caller's response.

∙What type of input do you want

This option sets whether the voicemail server should Record voice or Record key presses.

∙Please enter the maximum recording length or Please enter the maximum number of key presses. The field name depends on the type of input chosen. The time specified in seconds sets the maximum length of recording or the maximum number of key presses to record before the next action.

∙Please enter a unique name that will describe the input

A name to associate with the action. The name should be a single word with no spaces.

∙The following prompt will be played to an agent when the above data is reviewed

This option allows you to select or create a prompt that is played to agents before hearing the caller's response.

Click to specify which prompt to play or create a new prompt in the Wave Editor window. For more information, see Using the Wave Editor 231 .

Voicemail Pro	Page 353
IP Office	15-601063 Issue 20l (03 March 2009)