Appendix: Installing IMS

9.1.6.4 Opening the Firewall

It is necessary to create firewall exceptions for the IMS client application after its installation. Even if the user does not have a firewall or uses a firewall other than the default Windows firewall, it is recommended that the process for the Windows firewall is applied.

If the firewall being used is the default Windows Firewall, the necessary exceptions can be setup by running the batch file AvayaFW.bat. This file is available from the http://marketingtools.avaya.com/knowledgebase/tools/firewall. It is recommended that this file is running even if the user is not using the firewall.

1.Do not proceed with this process until you have completed the steps in Installing the IMS Client Software

2.Unzip AvayaFW.bat from the AvayaFW.zip file.

392.

3.If the path to which applications are being installed is not the default, modify the %ProgramFiles% setting within the file.

4.Run the batch file on the user's PC.

Settings for Other Firewalls

If the user's PC uses a firewall other than the default Windows firewall, the method of setting up the necessary exceptions will vary. For the IMS Client the necessary exceptions are:

C:\ProgramFiles\Avaya\IMS Client\UMSForm.exe

UDP Port 67

UDP Port 69

TCP Port 135

TCP Port 2000

UDP Port 50791

UDP Port 50799

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Opening the Firewall, Unzip AvayaFW.bat from the AvayaFW.zip file, Settings for Other Firewalls