2.8.3 Using Web Voicemail

The URL will be that of the voicemail server PC plus /voicemail. This will display the web voicemail login page.

1.Logon using your user name and voicemail code as set on the IP Office system. The System Administrator can change these if necessary.

Note: This is the user name set in the IP Office and used by Voicemail Pro. It is not the full name that is shown on phones and used by IP Office Phone Manager and SoftConsole if set.

2.Note that multiple failures to login correctly can cause your access to Web Voicemail to be locked for 1 hour. If

necessary Web Voicemail access can be unlocked using the Voicemail Pro administration client (select Users, right click on the user marked as Account Locked in the Web Voicemail column, enter a new password for the user and click OK).

The interface shows the messages in your mailbox. Note that it is not updated in realtime. To check if new messages have arrived in your mailbox since starting Web Voicemail, refresh the browser view using the browser controls.

The columns can be sorted by clicking on the column title. The currently selected sort column is shown by a V symbol next to it.

Message Types

The following icons are used for different types of messages:

Unread message

Read message

Note that by default a read message is permanently deleted from the mailbox after 30 days unless changed to a saved message.

Deleted message

Manually deleted messages are automatically moved to the Trash folder. Deleted messages remain visible for at least 24 hours after they were marked as deleted.

Deleted messages are not accessible through the voicemail spoken prompts interface or Visual Voice.

Deleted messages can be undeleted by marking them as saved, read or unread. They can then be moved back out of the Trash folder. Moving a deleted message out of the Trash folder automatically changes it to read.

Saved message

Setting a message as saved stops it being automatically deleted after a period of time.

Priority message

This icon is added the the message icon to indicate that the caller has set the message as a priority message.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 Using Web Voicemail, Message Types, ∙ Unread message ∙ Read message ∙ Deleted message, ∙ Saved message