4.8 Recording Calls

As well as providing messaging services, Voicemail Pro can provide a call recording service. Call recording can be turned

on manually. For more information, see Starting Manual Call Recording 171 . Alternatively, call recording can be configured to take place automatically for specified users, hunt groups, incoming call routes or out going calls with account codes. For more information, see Automatic Call Recording:Overview 175 .

If a conference call is being recorded, recording continues when a new party joins the conference.

If a call that is being recorded is put on hold or parked, the recording will pause. When the call is reconnected the recording resumes.

By default, a recording is placed in a user's own mailbox but this location can be changed.

A recording by an agent that is intruding on to a call will keep recording after the intruded call has ended. This is to allow the recording to be annotated.

Conference Capacity

Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office system.

IP Trunks and Extensions

When the direct media path option is used with IP trunks and or an extension, it is not possible to guarantee call recording.

Call Recording Warning

In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. The Voicemail Pro does this by playing an Advice of Call Recording prompt which can be switched off. On automatically recorded call, some telephones may also display a recording symbol. For more information, see Call Recording Warning 169 .

Recording Duration

Call recording is limited to the maximum length of 1 hour. For more information, see Changing the Recording Time 170 .

Voice Recording Library (VRL)

Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be transferred to a specialist archiving application. This allows both longer recording and the sorting and searching of recordings. For more information, see Voice Recording Library (VRL) 170 .

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Recording Calls