Appendix: Installing IMS

9.1.8.3 Unspecified Error 80004005

When selecting the handset to playback the message, a dialog box similar to the message below may be received.

This error is typically only seen when selecting the handset as the Output device. If the message is embedded or attached a user can play the message using desktop speakers.

Cause

This error message indicates that there may be a problem with permission configuration, thereby preventing the client from being able to establish a connection to the desktop extension.

A common cause for this is misconfiguration of the extension number that the IMS Client must connect to.

Solution

To verify and if necessary correct the issue, open Outlook, Select Tools – Options –Integrated Messaging Tab. Insert the correct extension number into the field provided.

Once completed play the message back from the client. This above symptom should now be resolved.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Unspecified Error, Cause, Solution