3.3.1 Fax Server Configuration

Here is an illustration to show how a fax server can be configured to work with an IP Office system. The illustration applies to the following popular fax server applications:

Gfi FAXMaker

Fenestrae Faxination

Equisys Zetafax

Captaris RightFax

The fax server is configured to distribute faxes to exchange server mailboxes based on the original (DTMF) fax sub address that is passed by Voicemail Pro. For the fax server and Voicemail Pro to interact, specific user rights are needed.

If the PC that is being used as the fax server uses an analog fax board, the fax board must be connected to an IP Office analog extension (POT) port.

The sections that follow explain how to configure a fax server to work with Voicemail Pro. The information provided assumes that:

The fax server software is installed.

The hardware is installed and connected to an IP Office.

The Exchange Connector is installed and configured.

For details of system requirements and information about installing a fax server, refer to the manufacturer documentation or visit the manufacturer web site.

The process for configuring a fax server to work with Voicemail Pro involves the following key steps:

1. Set the system fax number. For more information, see Setting the Voicemail Pro System Fax Number

123.

2.If prefixed numbers are being used you can set up a short code so that fax calls are routed to prefixed numbers.

3.If the chosen mailbox mode is Intuity, inform all mailbox owners that they can set up their own preferred fax destinations if they like. For more information, see Setting Up a User Defined Fax Number 125 .

4.If a system fax number is not being used, you can set up a menu action to route fax calls. For more information, see Routing Fax Calls Using a Menu Action 126 .

5.If the fax server PC uses an analog fax card, configure the extension number to use for faxes. For more information, see Configuring an Analog Extension Number for Fax Use 127 .

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Fax Server Configuration