Voicemail Pro Examples: IVR: Connecting Voicemail Pro to a Database

Database Open Action

The Database Open Action is used to link to the bookshop database.

The specific tab of the action contains the location of the database. Click the browse button to view the Data Link Properties dialog. The details entered into these screens will depend upon the type of database used. This example uses a Microsoft Access Database. The example shown below shows the connection to the database. If the database is available the callers move through the call flow to a menu action that will capture the ISBN number entered.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Image 339
Avaya 15-601063 manual Database Open Action