Voicemail Pro Actions: Standard Action Tabs

6.3.4 Specific

The contents of this tab vary according to the type of action. In some cases this tab may have a different name, for example Touch Tones for the Menu action. Not all actions contain the Specific or Touch Tones tab. Details of the specific tab are covered in the section that describes the available actions.

This tab is shown for the Start action in calls flows. However it should not be used as settings applied to the Start action are ignored and should instead be applied through the first other added to the call flow.

6.3.5 Reporting

The Reporting tab provides information that is then used to classify the call details within the reports produced by the CCC products (a separate product from Voicemail Pro).

These fields are also used by the IP Office SBCC application. For details refer to the IP Office SBCC Installation Manual.

Flag the current call has been answered by Voice Mail

The system user may not want the CCC to report a call as answered until it has reached a certain action within the sequence of actions. For example, to not regard a call as answered until the caller has left a message, made a selection from a menu or has been transferred to a user or group.

Request to call back the current caller

If this option is selected, the CCC will keep a record of the caller's CLI if provided. This is then used within the CCC product to arrange a callback call by an agent. This field is not used by SBCC.

Send reporting information

If selected, this option allows information to be associated with the call. The information is set in the Group name, Topic and Annotation fields. The CCC product uses the information within it's call reports.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 Specific, Reporting, ∙ Flag the current call has been answered by Voice Mail, ∙ Send reporting information