Voicemail Pro Page 224
15-601063 Issue 20l (03 March 2009)IP Office
6. Voicemail Pro Actions
When a start point has been added, it can be linked to an action. Each action can have one or several results, depending
on the type of action, and each result can be linked to a subsequent action. In this way you can build up a call flow.
Each action can have a number of results (true, false, no answer, busy). The types of results depend of the type of
action, most actions having just a 'Next' result. Each result can be used as a connection point to another action. For more
information, see Connections .
A set of actions and connections can be combined and reused as a module. Modules are reusable sets of actions. They
allow you to create a sequence of actions that you can then use within any other start point's call flow. Changes to the
module will affect all start points using that module. This simplifies the programming if a number of start points need the
same sequence of actions. For more information, see Creating Modules:Overview .
You can double-click an action to display the properties in a series of tabs. Many actions share the same standard tabs
but each usually also has a specific tab that contains options unique to that action's function.
The standard tabs of an action are:
·General. For more information, see General Tab .
·Entry Prompts. For more information, see Entry Prompts Tab .
·Reporting. For more information, see Reporting Tab .
·Results. For more information, see Results Tab .
To add an action:
1.Select the start point to which you want to add an action.
2.Click in the Details pane.
3.Click Actions and select the type of action that you want to add from the list, for example Basic Actions.
4.From the submenu, select the required action. For example, if you selected Basic Actions, you might choose Speak
Text. The cursor changes to show that you have selected an action to add.
·Alternatively on the toolbar, click the icon for the required type of action and then select an action from the
submenu.
5.Click in the details pane, where you want to place the action. The new action is added. You can now edit the action and
add connections to it.
You can change the properties of an action. For example, If you selected the Speak Text action you can specify the actual
text to be spoken when an action is taken.
To edit an action:
1.Double-click the action in the details pane or right-click it and select Properties. The Properties window opens. Details
of the selected action are contained in a set of tabs.
2.Select a tab and change the action properties as required.
3.Click OK when you have finished.
If an action is no longer required, you can delete it from a start point call flow.
To delete an action:
1.In the Details pane where the actions are displayed, click the action to delete.
2.From the Edit menu, select Delete or right-click the action and select Delete.
3.The selected action is deleted.
For more information about the actions that are available for use in call flows, see Available Actions:Overview .
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