Voicemail Pro Page 9

15-601063 Issue 20l (03 March 2009)IP Office

Voicemail Pro:

1. Voicemail Pro
The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options
available are covered in the Installing Voicemail Pro section.
·IP Office Control Unit
The IP Office Voicemail Pro licenses are entered into the configuration of the IP Office system. The licenses are
required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow
demonstration and testing. Licence keys are issued against and validated against the unique serial number of the
feature key dongle used by the the IP Office. For USB and parallel port feature key dongles, the dongle must be
installed on a PC running the IP Office Feature Key Server application.
·Voicemail Pro Server
The Voicemail Pro Service is installed on the Voicemail Pro server PC. This becomes the PC where messages and
other data are stored for the mailboxes and services provided by Voicemail Pro.
·Voicemail Pro Client
The Voicemail Pro Client is used to manage and configure the Voicemail Pro service. It can be installed on the
Voicemail Pro server PC or on a separate PC. Only one client can connect to the server at any time.
·Telephone Extension
For internal extensions, the voicemail server can be configure to send message waiting indication. By default this
is automatically done when the extension users own mailbox contains new messages.
·User's PC
The following applications can be used on a user's PC to access their messages:
·Phone Manager
IP Office Phone Manager can be used to display the number of new messages in a mailbox and to access that
mailbox. The Pro version of Phone Manager can also control the playback of the individual messages once a
mailbox has been accessed.
·Web Browser
If the Voicemail Pro server PC is also running Microsoft's IIS web server, users can access voicemail features.
·Web Campaigns
The web campaigns option can be used to collect spoken and key press responses to question from
callers and then display those responses to internal agents.
·Web Voicemail
For Voicemail Pro 4.2+, licensed users can be configured to access their own mailbox using a web
browser.
·Email Options
The voicemail server can interact with email systems in a number of ways:
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