Avaya 15-601063 manual ∙ IP Office Control Unit, ∙ Voicemail Pro Server, ∙ Voicemail Pro Client

Voicemail Pro:

1. Voicemail Pro

The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options available are covered in the Installing Voicemail Pro 18 section.

∙IP Office Control Unit

The IP Office Voicemail Pro licenses are entered into the configuration of the IP Office system. The licenses are required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow demonstration and testing. Licence keys are issued against and validated against the unique serial number of the feature key dongle used by the the IP Office. For USB and parallel port feature key dongles, the dongle must be installed on a PC running the IP Office Feature Key Server application.

∙Voicemail Pro Server

The Voicemail Pro Service is installed on the Voicemail Pro server PC. This becomes the PC where messages and other data are stored for the mailboxes and services provided by Voicemail Pro.

∙Voicemail Pro Client

The Voicemail Pro Client is used to manage and configure the Voicemail Pro service. It can be installed on the Voicemail Pro server PC or on a separate PC. Only one client can connect to the server at any time.

∙Telephone Extension

For internal extensions, the voicemail server can be configure to send message waiting indication. By default this is automatically done when the extension users own mailbox contains new messages.

∙User's PC

The following applications can be used on a user's PC to access their messages:

∙Phone Manager

IP Office Phone Manager can be used to display the number of new messages in a mailbox and to access that mailbox. The Pro version of Phone Manager can also control the playback of the individual messages once a mailbox has been accessed.

∙Web Browser

If the Voicemail Pro server PC is also running Microsoft's IIS web server, users can access voicemail features.

∙Web Campaigns

The web campaigns option can be used to collect spoken and key press responses to question from callers and then display those responses to internal agents.

∙Web Voicemail

For Voicemail Pro 4.2+, licensed users can be configured to access their own mailbox using a web browser.

∙Email Options

The voicemail server can interact with email systems in a number of ways:

Voicemail Pro	Page 9
IP Office	15-601063 Issue 20l (03 March 2009)