Voicemail Pro Page 165

15-601063 Issue 20l (03 March 2009)IP Office

Administration: Hunt Group Voicemail

4.7.8 Hunt Group Queuing
If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in the hunt group
are busy. Using Voicemail Pro you can define custom actions and prompts for the queuing sequence.
·The Still Queued message is not played if the hunt group name exceeds 13 characters.
To configure queuing for a hunt group:
1.Open IP Office Manager.
2.In the Navigation pane, click HuntGroup and select the hunt group.
3.View the Queuing tab.
·Queuing On : Default = On
If selected, queuing will be available for the hunt group.
·Queue Length: Default = No Limit
This feature sets the number of calls that will be held in the queue at any one time. If this number is exceeded the
caller will receive the busy tone or be passed to voicemail.
·Normalize Queue Length: Default = Blank
This facility selects whether to include calls that are ringing but not answered in the queue length.
When queuing is selected, announcements can be played to the queued caller. For more information, see Configuring
Queue Announcements .
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