Administration: Hunt Group Voicemail

The importance of these variables is that, instead of or in addition to customizing the queue call flow for all queued callers, you can customize the actions for callers whose ETA or position match selected criteria.

The screen below shows an example of a queued call flow that uses a condition to test the value of $POS for the queued caller.

When the caller is in queue positions 1 to 4, they are passed to a Queue Position action and hear their queue position before returning to the queue.

When the caller is in queue position 5, they are asked to leave a message.

Instead of using a Leave Mail action, the caller could be taken through a Voice Question or Campaign action to collect required information and the caller's responses could be saved as a message.

Voicemail Pro

Page 167

IP Office

15-601063 Issue 20l (03 March 2009)

Page 167
Image 167
Avaya 15-601063 manual Administration Hunt Group Voicemail