Avaya 15-601063 manual Whisper

Voicemail Pro Actions: Telephony Actions

6.7.5 Whisper

The Whisper action plays a recording to an extension. That extension can then either accept or reject the call. Normally the recording played is the result of a preceding Voice Question action though a Listen action can also be used.

To add a Transfer action:

1.Click the Telephony Actions icon and select Whisper.

2.Select the Specific tab.

3.Enter details in the fields:

·Play recording to

Enter the extension that is rung with the caller's recording.

·Source of transfer

Select the number to display on the target phone.

·Description

Enter a call description to display on the target phone.

·No answer timeout

Select how long the voice mail server should wait for an answer before following the No Answer connection. The whisper action will not go to the target extension voicemail.

·Prompts played before the recording and Prompts played after the recording

Click . The Wave Editor window opens. Select the prompts that are to be played to the target extension when they answer the call. The prompts played after the caller's recording should include the instruction "Press 1 to accept or hang up to reject".

The Whisper action can be connected to a number of following actions according to whether the call is answered, rejected, gets busy or no answer tones.

Voicemail Pro	Page 259
IP Office	15-601063 Issue 20l (03 March 2009)