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Avaya 15-601063 manual Configuring Voicemail Pro Fax Server Configuration IP Office

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Configuring Voicemail Pro: Fax Server Configuration

Voicemail Pro	Page 129
IP Office	15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Configuring Voicemail Pro Fax Server Configuration IP Office

Contents

IP Office Voicemail Pro IP Office Contents Voicemail Pro Actions Using the Voicemail Pro ClientPrompts Voicemail Pro ExamplesAppendix Page Chapter Voicemail Pro Page ∙ Voicemail Pro Server ∙ IP Office Control Unit∙ Voicemail Pro Client ∙ Telephone Extension∙ Voicemail Email ∙ Integrated Messaging Systems IMS∙ ContactStore Server What is New ∙ License and Service Status Display∙ Outcalling Configuration ∙ Upgrade Feature Embedded Voicemail Lite Pro Features of Voicemail Pro∙ All Voicemail Supported LanguagesNumber of Simultaneous Voicemail Users ∙ Voicemail Pro Licenses∙ VoIP/VCM Channels Page Chapter Installing Voicemail Pro General Installation Requirements ∙ Small Office Edition ∙ IP406 ∙ IP412 ∙ IP OfficeTips PC Specification Basic Voicemail Pro Not supported in caching mode Voicemail Pro plus IVR and or TTS ∙ Small Office Edition, IP406 V2 and IP500 Full duplex Network RequirementsWeb Server Operation Disk Space RequirementsVoicemail Email Connection ContactStore OperationVoicemail Pro Licenses ∙ Mailboxes are based on names User and Group Mailboxes∙ Voicemail is case sensitive ∙ Voicemail removes spaces at the end of mailbox namesCompact Installation Basic Voicemail InstallationTypical Installation Custom InstallationBefore you begin Installing Compact Voicemail Pro Server and ClientTo install compact Voicemail Pro Server and Client Installing Voicemail Pro Basic Voicemail InstallationVoicemail Pro IP Office Installing Typical Voicemail Pro Server and Client To install typical Voicemail Pro Server and Client Installing Voicemail Pro Basic Voicemail Installation Removing Software Features from a Voicemail Pro Installation Installing Custom Voicemail Pro Server and ClientConfiguring Windows 2003 to Work with Web Campaigns To configure Windows∙ Extension Name campaigns To check/restart the Voicemail Pro Service Voicemail Pro ServicesClose Services To Initialize the Voicemail Pro Call Flow Click the Save and Make Live iconUsing a Batch File to Start Services Client Only Installation To install the Voicemail Pro Client only Installing the VoiceMail Pro Client OnlyVoicemail Pro IP Office Upgrading Voicemail Pro Upgrade from below versionRestore the Database Upgrade from Version 3.2+To upgrade from version 3.2 or higher Select Import Call FlowsSelect the Mailbox Mode Upgrade to Voicemail ProMove the Voicemail Lite Folders Click Save & Make LiveInstalling VoiceMail Pro for Smtp Voicemail Email Voicemail Email InstallationTo install Voicemail Pro for Smtp Voicemail Email Smtp Simple Mail Transfer ProtocolCreating a Voicemail Domain Account Domain MemberTo create a Voicemail Domain Account Select Computer Management Local Users and Groups GroupsTo configure Outlook for Voicemail Pro email Configuring Outlook for VoiceMail EmailTo install the Voicemail Pro software Installing the VoiceMail Pro SoftwareTo switch Voicemail Pro to Mapi Switching VoiceMail Pro to MapiClick Preferences and select General Click Save and Make LiveWork Group Member Creating a Voicemail User AccountTo create a Voicemail User Account Configuring Outlook Express for Internet Mail To configure Outlook Express for Internet MailDisplay name box enter Voicemail Configuring Outlook for Internet Mail To configure Outlook for Internet MailSelect Tools Options Configuring Outlook for Exchange Server To configure Outlook for Exchange ServerHighlight Microsoft Exchange Server and click OK Installing the VoiceMail Pro Software Switching VoiceMail Pro to Mapi Changing Smtp Email Account Settings To change Smtp Email Account SettingsClick the Email Settings tab Configuring Email Users and Groups for Voicemail Email Other Phone Types and External Call AccessOperation IP Office Manager Settings How Voicemail Email Messages Look Voicemail Pro Email Action Enabling Smtp Error Reporting Smtp ErrorsSmtp Error Codes Enter SMTPLoggingCentralized Voicemail Pro Restrictions Planning RequirementsLicensing To configure the remote system Voicemail settings Configuring the Remote System Voicemail SettingsText to Speech TTS Install Installing Avaya Text to Speech Installing Generic Text to SpeechUsing the Speak Text Action To install Text to SpeechEntering XML Tags Text to Speech Sapi Controls∙ Attributes ∙ level= Volume∙ Examples RateSilence Spell∙ Attributes ∙ msec= PartofspSetting Up Text To Speech to Read Email To set up text to speech to read email∙ Select Tools Options ∙ Select Delegates ∙ Web Voicemail Access UMS Web Services∙ Imap Client Support ∙ UMS or IMSImap Installation ∙ Through Individual User Settings Select Web Service Users menu is shownSelect Help About Incoming Server PasswordAccount Name Example OutlookWeb Voicemail Installation ∙ PC Playback ∙ o User Name and PasswordConfiguring the IP Office for Web Services Voicemail Pro IP Office Opera Playback ControlInternet Explorer Installing Voicemail Pro UMS Web Services Message Types Using Web Voicemail∙ Unread message ∙ Read message ∙ Deleted message ∙ Saved messageInstalling Voicemail Pro UMS Web Services IP Office Controls ∙ Select ∙ Change password∙ Save ∙ Mark as readUsing Imap Checking the Voicemail Pro Service TroubleshootingInstalling Voicemail Pro Troubleshooting Voicemail Console To run the service as a console∙ Freeze ∙ Run∙ Clear Voicemail Pro User Log Tracing in Debug InstallationRun DbgView.exe Logging Run DbgView.exe Select File Log PreferencesIt is not required for diagnostics Close the Configure Debug Filters window IMS TracingIs not required for diagnostics EnableConnectionTracingEnableObjectTracing EnableFunctionTracingEnableProxyTracing EnableTagTracingMAPIEventTracing EnableTracingMessageProcessingTracing UMSEventTracingInstalling Voicemail Pro Troubleshooting IP Office Page Chapter Configuring Voicemail Pro Overview IP Office ConfigurationIdentifying the Voicemail Server PC To identify the Voicemail Server PCTo change voicemail configuration for an individual Configuring Voicemail for Individual Users· Select the Voicemail Email Mode from · Reception/Breakout Dtmf· Breakout Dtmf Configuring User Source Numbers To add a source numberView the Source Numbers tab To set up voicemail transfer options for a user Setting Up Voicemail Transfer Options for a UserChannel Restrictions Voicemail Channel ReservationsTo change voicemail channel reservations To view the utilisation of voicemail channelsVoicemail Pro IP Office Using Voicemail to Give Error Messages To change the Voicemail Pro Client preferences Voicemail Pro PreferencesTo change the Voicemail Pro Server preferences Select IP Office Voicemail ProFrom the Administration menu, select Preferences General To set up general system preferencesSystem Preferences GeneralClick Save and Make Live and select Yes To set the location of Voicemail system folders DirectoriesMapi ∙ Message playback order System Setting Housekeeping∙ Automatic message deletion To set up disk space and recording time alarms Snmp Alarm∙ Space OK Alarm ∙ Critical AlarmTo set the global outcalling preferences OutcallingTo open the VPN window Start the Voicemail Pro Client VpnmTo add a Vpnm server To delete a Vpnm serverTo add a user to Vpnm server To change details of a Vpnm user To add a group of usersClick the System Settings tab To specify the level of IMS service loggingControl Panel Options IMS Logging LevelTo specify the name of the host server PC for IMS IMS Host Server NameConfiguring Email Settings To configure email settingsTo set the message parameters Configuring Smtp Email Settings To configure Smtp email settingsClick the Smtp Email Settings tab Fax Server Configuration Fax Server Configuration System Fax Number is used to Setting the VoiceMail Pro System Fax NumberTo set the Voicemail Pro system fax number · ImportantVoicemail Pro IP Office Setting Up a User Defined Fax Number Setting up Fax ForwardingTo set up a user defined fax number ExampleRouting Fax Calls Using a Menu Action To configure an analog extension number for fax use Configuring an Analog Extension Number for Fax UseCastelle Fax Server Select Embedded ServicesConfiguring Voicemail Pro Fax Server Configuration IP Office Page Chapter Administration Logging in to the Voicemail Pro Server Starting the Voicemail Pro ClientTo start the Voicemail Pro Client To log in to the Voicemail Pro ServerChanging Between Offline and Online Mode To switch between online and offline modeContinue Offline Message Window Closing Down Logging OutTo log out To close the Voicemail Pro Client down∙ Administrator Client user Administrator ConfigurationTo add an Administrator ∙ Standard Client userDeleting an Administrator Changing Administrator DetailsTo delete an administrator To change the authority level of a userReleasing a Locked Administrator Login Resetting a PasswordTo reset a password To release a locked loginGeneral Administration Changing the Inactivity TimeoutTo change the inactivity timeout To change the mailbox operation mode Changing Mailbox Operation Mode∙ Cancel Changing your PasswordTo change your password Confirm Call Flow Download WindowVM versus Short Codes? Routing Calls to VoicemailTransferring Calls to Voicemail Routing Calls to VoicemailUsing Short Codes to Access Voicemail Example 1 Access to the Mailbox MainExample 2 Access a Voicemail Pro Module ∙ Example 1 SoftConsole access to the mailbox Main Using VM to Access Voicemail∙ Example 2 Accessing a Module from Phone Manager ∙ Example 3 Incoming Call RoutingVoicemail Telephone Numbers Voicemail Pro IP Office Voicemail Pro Module Example Call FlowCreating a Matching Short Code Using the Module∙ Using the Messages button on their telephone User Voicemail Access∙ Using a Voicemail Collect button ∙ Using Visual VoiceGiving Users Button Access Administration User Voicemail Access To give a specific user access from any extension Giving Users Access from Any ExtensionTo give all users access from any extension ∙ An individual userTo give users access from an external location Giving Users Access from an External LocationTo configure a trusted location Creating a Trusted LocationTelephony Operation Mode Mailbox Access Controls∙ Standard IP Office Mailbox Mode ∙ Intuity Mailbox ModePersonal Distribution Lists Automatic Message DeletionHunt Group Voicemail ∙ Messaging∙ Message Waiting Indication To change voicemail configuration for a hunt group Hunt Group Configuration in IP OfficeTo configure message waiting indication Configuring Message Waiting Indication∙ 4400 Series Phones ∙ Voicemail RingbackConfiguring Group Broadcast To configure Group BroadcastCheck Broadcast Using a Short Code to Collect Voicemail Out of Hours Operation View the Announcements tab Configuring Announcements∙ Voicemail Pro Intuity Emulation Mode ∙ Voicemail Pro IP Office ModeCustomizing Announcements To customize announcement 1 for a specific groupTo customize announcement 2 for a specific group ∙ Queuing On Default = On To configure queuing for a hunt group∙ Normalize Queue Length Default = Blank Hunt Group QueuingCustomizing a Hunt Group Call Flow Administration Hunt Group Voicemail Recording Calls To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Click or select Administration Preferences GeneralVoice Recording Library VRL To change the recording lengthManual Call Recording To use the short code Setting Manual Recording Options To configure a users recording optionsSelect the Voice Recording tab Customizing Manual Recording Incoming Call Route Automatic Call RecordingHunt Group UserTo set automatic call recording for a user Setting Automatic Recording OptionsTo set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Customizing Auto Recording Mandatory Announcement Example AnnouncementsPersonal Announcements Support for Callers with Impaired Hearing Advice for Mailbox Owners Using a TTY Device Installing Voicemail Pro TTY PromptsChanging User Locale To change the user localeAn Example of Customizing a Simple Mailbox Call Flow Changing the Language Setting for a TTY DeviceAn Example of Customizing a Complex Mailbox Call Flow Supported Languages Changing LanguageChanging the Language of System Prompts To change the language of custom prompts Changing the Language of Custom Prompts∙ CFGSet MattR twinningtype Mobile Mobile Twinning· Enter the command CFGSet 203 twinningtype Internal · Enter the command CFGSet 203 twinningtype Mobile· Enter the command CFGSet 203 mobiletwinningnumber$KEY To create the example call flowCreate a short code to test the call flow ∙ Voicemail Outcalling Remote Voicemail NotificationCallback To set up the callbackDefault Callback Start Point Using a Play Configuration Menu ActionTo set the users callback number · Callback NumberOutcalling Setting the Outcalling Preferences Voicemail Pro IP Office Chapter Using the Voicemail Pro Client ∙ Actions ∙ Modules∙ Conditions Editor Main Voicemail Pro Window Toolbar Icons Importing and Exporting Call Flows Saving Changes and Making them LiveTo include other files Including Other FilesSpecific Start Points Start PointsUsers GroupsShort Codes Voicemail Pro Administrators∙ Short Code *88 ∙ Telephone Number *88 Modules246 Default Start PointsUsing Start Points To rename a user, group or short code start point To view a start point or module as text Viewing Call Flows as TextSystem Variables Speaking Variables to CallersVariable Length ∙ $CP Available Variables ∙ $CLI∙ $DBD ∙ $ETATo add a user defined variable User Defined VariablesExample Running a Module Creating ModulesNot Conditions EditorUsing the Condition Editor To start the Condition EditorTo add a new condition To edit elements To add elements to a condition· x or To change the logic setting of a conditionTo change the name of a condition To delete elements and conditions∙ Apply Logical or X if more than one day selected CalendarTo add a calendar element Click Calendar ExampleWeek Planner To add a Week Planner elementClick Week Planner Example Compare ConditionTo add a condition element Click ConditionChapter Voicemail Pro Actions To add an action To edit an actionTo delete an action Connections To add a connectionTo delete a connection Available Actions ∙ Start PointBasic Actions Voicemail Pro Actions Available Actions ∙ Test User Variable Action General Standard Action Tabs∙ Token Name ∙ DescriptionEntry Prompts Using the Wave Editor To record a new promptTo select a prompt Voicemail Pro IP Office Reporting Specific∙ Flag the current call has been answered by Voice Mail ∙ Request to call back the current callerResults Basic Actions Generic Voicemail Pro Actions Basic Actions For examples of the action being used in a call flow, see Example of a Custom StringTo add a Speak Text action Speak TextMenu ∙ Timeout ∙ Invalid∙ Others To add a Goto action GotoHome DisconnectModule Return To add a Disconnect actionMailbox Actions ∙ Intuity mode ∙ IP Office modeGet Mail To add a Get Mail actionLeave Mail To add a Listen action ListenVoice Question Campaign To add a campaign action· Leave campaign information e.g. customers Configuration Actions Record Name Edit Play ListFor a user For a hunt group Play Configuration Menu· Installed on the Server Select System Prompt Language· Possible system prompts Telephony Actions Variable Routing · Select a Variable· Does the Variable match any of the following numbers Results Route Incoming Call Route by Call StatusTo add a Route Incoming Call action · Destination Transfer· Description displayed on phone Voicemail Pro 4.1+ · Notify caller of transfer to target Voicemail Pro 4.1+Whisper Call List Dial by Name Conferencing Center Assisted Transfer Additional Examples MS-CRM Call Data TaggingAlphanumeric ∙ No Dtmf Data ∙ Dtmf DataMiscellaneous Actions Voicemail Pro IP Office Open Door Clock Alarm SetPost Dial · Enter VBScript VB Script· Expand · Syntax CheckRemote Call Flow Condition Actions ∙ Return the results of the following condition Test ConditionSet User Variable Test User Variable Test Variable ∙ No Match Database Actions Database Execute Database OpenDatabase Close Database Get DataQueue Actions Queue ETA ∙ In Incoming Call Route PriorityTo add a Queue ETA action Queue Position Voicemail Pro IP Office Chapter Prompts US English Intuity Prompts PromptsPrompts US English Intuity Prompts 290 June First name Message will be private and priority To or forward the message press Name not found Order in which they have been received You are specifying the telephone number of a fax machine Voicemail Pro IP Office Prompts US English Intuity Prompts Voicemail Pro IP Office WAV File Non-Intuity Prompt English Non-Intuity PromptsTo forward, press 0 to pause, press * to rewind Prompts English Non-Intuity Prompts To the previous menu press RECNAM02 Svm26 Timm01 One minute Timm02 Minutes Voicemail Pro IP Office Chapter Voicemail Pro Examples Voicemail Pro Examples Using VB ScriptVBScript Properties OverviewInternal Variables CallingParty Property EstimatedAnswer Property∙ String Locale Property LastAccessedMsg PropertyName Property NewMsgs PropertyOldMsgs Property Result Property PositionInQueue PropertySavedMsgs Property SavedResult PropertyVariable Property VBScript Methods ForwardMsg MethodForwardMsgToMailbox Method GetCallingParty Method FullFilename MethodGetEstimatedAnswer Method GetDTMF MethodGetExtension Method GetLocale MethodGetMailbox Method GetMailboxMessages Method GetMailboxMessage MethodGetMessagePriority Method GetMessagePrivate MethodGetMessageStatus Method GetName Method GetNewMsgs MethodGetOldMsgs Method GetPositionInQueue Method GetRegister MethodGetResult Method GetSavedMsgs Method GetSavedResult MethodGetVariable Method MessageCLI Method MessageDisplay MethodMessageLength Method PlayDigits Method MessageTime MethodPlayLocaleWav Method PlayWav Method Key = Voice.PlayWavtest, True, Any, dlgid End if End Sub RecordRegister Method RecordMsg MethodSetLocale Method Register MethodSetRegister Method SetMailboxMessage MethodSetResult Method SetSavedResult MethodSetVariable Method Speak Method IVR Connecting Voicemail Pro to a Database Database Scenario ExampleRetrieving Data from the Database Database Open Action Database Execute Action Database Get Data Action Returning Data from the Database Speak Book Title Confirm Book Details Entering Details into the DatabaseSelect the Database Execute icon Collect Callers DetailsDial by Name From Telephony Actions the Dial by name action was added From Mailbox Actions a Leave Mail action was addedTo add a short code To add a Shortcode Adding a Record Name ModuleTo changing your name using a telephone with a menu Key Using the Name TableChanging Full Names To use the Name tableCampaigns Managing Campaigns Voicemail Pro IP Office Customer Prompts Customer Menu Granting Access to a Campaign ∙ Where should this Campaign be parkedCampaign Identification · Select Emulation Call Park To assign a campaign to a programmable buttonTo use the UnPark Call function Select Advanced Call UnPark CallTo view open the Campaign Web Campaign Using the Web CampaignVoicemail Pro IP Office Voicemail Pro Examples Campaigns Voicemail Pro IP Office Chapter Appendix Installing IMS ∙ Playing Messages Through the PC∙ Required Network and Exchange Server Knowledge IMS Limitations IMS Components IMS Client PC Requirements Minimum PC specification for an IMS Client PCIMS Server PC Requirements Installation Checks IMS Server InstallationOn the Mail Properties General Screen, click Add Creating the IMS AccountIMS Server Preparation 100Mbps Full duplex Disable Network Card Power SavingSerial Port Feature Key USB or Parallel Port Feature KeyIP Office 500 Smart Card Feature Key Entering the IMS LicensesTo install the IMS and Voicemail Pro Software Installing the IMS and Voicemail Pro Software· Important Voicemail Pro IP Office IP Office Voicemail Pro Path Settings window opens IP Office Voicemail Pro System Settings window opensVoicemail Pro IP Office To check/restart the Voicemail Pro and IMS Services Check the IMS ServicesSelect Administrative Tools Services Close ServicesSelect Start Programs IP Office Voicemail Pro Client Initializing the Call FlowClose the IMS Administration Tool Associating Voice Mailboxes with Email AddressesTo associate a voice mailbox with an email address IMS Client Requirements IMS Client InstallationTo set the Client PCs Dcom Settings Adjusting Dcom SettingsB2a. Setting the Changes in a Dcom Security Policy Appendix Installing IMS Click OK Repeat this process for all Dcom entries Select Start Run B2b. Dcom Settings for a Windows 2000 PCClick on the Default Security tab Appendix Installing IMS Click on Component Services. and then Computers B2c. Dcom Settings for XP Pro SP2 and Windows 2003 SP1 PCsAppendix Installing IMS Voicemail Pro IP Office On the Default Properties tab set the following To install the IMS Client software Installing the IMS Client Software· Voicemail Mailbox · IMS ServerSettings for Other Firewalls Opening the FirewallUnzip AvayaFW.bat from the AvayaFW.zip file Outlook, select Tools Integrated Messaging Testing IMS Client Installation397 To Manually Install the Form Observing Exchange Operation To check and observe IMS operationExpand the Server Name and Mailbox Store Upgrading MaintenanceImport or Export Call Flows window, click Next To upgrade from versionIMS Service Logging IMS Host Server Name IMS Email Settings Troubleshooting Dcom Issues ∙ Enable Auditing∙ Check Batch Job Permissions Tracing in Debug IMS Debugging EnableTracing ∙ IMS Gateway Service ∙ IMS Voice Service IMS Installation AlternativesKnown Issues Problems Connecting to IMS on a Domain ControllerProblems Connecting to/Synchronizing with IMS On the Server Unspecified Error SolutionCause Transferring an IMS Account to a New PC Outlook Cached Exchange ModeIMS Client Not Showing in Outlook Tools VMPro Error Firewall Port SettingsSaving IMS Messages Past Housekeeping Windows Update Causes Voicemail Pro to StopOutlook Delegates Cause IMS to Slow IMS Clients Not Connecting When Outlook OpenedStarting IP Office Services Using a Batch File Message Waiting Indicators Not ClearingTo set up the batch file To install the ACM Gateway Installing VoiceMail Pro as an ACM GatewayAppendix Installing VoiceMail Pro as an ACM Gateway Installing Networked Messaging Vpnm Requirements for Vpnm To install Voicemail Pro Software with Vpnm support Installing VoiceMail Pro with Vpnm Support∙ Important Voicemail Pro IP Office Configuring Vpnm Preferences To add a user to Vpnm server To add a group of users To test the Vpnm setup Testing a Vpnm SetupConfiguring the Avaya Intuity Audix To configure the Avaya Intuity AudixIP Office to Avaya Interchange To configure the Interchange Intuity interface Configuring the Avaya InterchangeAppendix IP Office to Avaya Interchange Avaya Interchange Enterprise List Administration Verification and Troubleshooting Configuring a DNS ServerInterchange Basic Tests Check the Voicemail Pro Smtp SettingsAudix Browser Status Test S8100 Ping TestAppendix IP Office to Avaya Interchange Voicemail Pro Page Index Callflow COM Date Twenty First September 329 DB 203 Dtmff EnableFunctionTracing 91 Help press IMS Client Requirements Voicemail Pro IP Office BLF ITU LOC MSCRM-ACT NIC POS Regmultisz Sapi XML Steve Smith Systemroot 377 VAR Select 173 WINNT/SYSTEM32 YEAR/MONTH/DAY Hour Page Voicemail Pro IP Office Voicemail Pro IP Office