Administration: General Administration

4.4 Routing Calls to Voicemail

There are different methods by which callers can be transferred to voicemail. The transfer can be used to route the caller to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start point.

The sections that follow describe the use of Voicemail Collect short codes and VM: paths as telephone numbers. These can then be applied to dialing, DSS keys SoftConsole and Phone Manager buttons.

An example Voicemail Pro module is included which allows the transferred caller to select the extension to which they want to talk or leave a message.

VM: versus Short Codes?

The VM: method is easier to deploy. In fact for SoftConsole and Phone Manager it can be used without the need to access

and change the Manager configuration. However, the disadvantage is that VM: cannot be dialed from a physical phone.

Short codes have the advantage that they can be dialed at any extension once set up through IP Office Manager.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Routing Calls to Voicemail, VM versus Short Codes?