6.3.2 Entry Prompts

The Entry Prompts tab is used to select the prompts to be played before the action performs its main role. Multiple prompts can be added and the order in which they are played adjusted.

This tab is shown for the Start action in calls flows. However it should not be used as settings applied to the Start action are ignored and should instead be applied through the first other added to the call flow.

Add Prompt

Clicking or double-clicking an existing listed prompt starts the Voicemail Pro Wave Editor. This tool allows you to record and play prompts through the Voicemail Pro server PC or through an extension on the IP Office system. The dialogue that appears allows the selection of an existing prompt or the ability to specify a new file name and then record the new prompt. For more information, see Using the Wave Editor 231 .

Edit Prompt

Edit the details of the currently highlighted prompt.

Delete Prompt

Delete the currently highlighted prompt from the play list. Note that the actual prompt file is not deleted from the server.

Move Prompt

Move the position of the currently highlighted prompt in the play list.

Allow prompts to be interrupted by Tones

Allow the caller to press tone keys to make selections during the playing of the actions entry prompts.

The Edit Play List action can be used in call flows to re-record a specified prompt. This allows the creation of call flow options where the voicemail user can record prompts themselves to reflect changes in operation. For more information, see Edit Play List action 251 .

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Entry Prompts