Avaya 15-601063 manual Voicemail Telephone Numbers

Administration: Routing Calls to Voicemail

4.4.5 Voicemail Telephone Numbers

This section describes the options that can be used with VoicemailCollect short codes and with VM: to access a mailbox or Voicemail Pro start point.

Voicemail Lite and Pro

In this example we have used a mailbox called Main with extension number 200.

	Short Code	Application Number Field
Collect Messages	?200	VM:?200
	"?Main"	VM:?Main
Leave Messages	#200	VM:#200
	"#Main"	VM:#Main

A user attempting to collect mail from user mailboxes will be prompted for the voicemail PIN code if not accessing from a trusted source. For more information, see Creating a Trusted Location 153 .

Voicemail Pro Start Points

The following only apply when a matching start point has been set up.

If a short burst of ringing is required then # should be inserted before the start point name. This is useful if transferring callers as it allows the transfer to be completed before the Voicemail Prompts begin.

	Short Code	Application Number Field
User Start Points	for examples a user called Extn205.
Collect	"Extn205.Collect"	VM:Extn205.Collect
Leave	"Extn205.Leave"	VM:Extn205.Leave
Callback	"Extn205.Callback"	VM:Extn205.Callback
Queued	-	-
Still Queued	-	-
Group Start Points	for example a group called Main.
Collect	"Main.Collect"	VM:Main.Collect
Leave	"Main.Leave"	VM:Main.Leave
Queued	-	-
Still Queued	-	-
Default Start Points
Collect	"Default.Collect"	VM:Default.Collect
Leave	"Default.Leave"	VM:Default.Leave
Queued	-	VM:Default.Queued"
Still Queued	-	VM:Default.Still Queued"
Short Code Start Points	for example a shortcode start point called DVM.
(see also Voicemail Node)
	"Short Codes.DVM"	VM:Short Codes.DVM
Module Start Points	for these examples a module called Attend…
	"Attend"	VM:Attend
Campaigns	for example a campaign called Catalogue.
Leave	-	VM:Catalogue
Collect	-	VM:Catalogue.Collect

Voicemail Pro	Page 145
IP Office	15-601063 Issue 20l (03 March 2009)