Administration: Support for Callers with Impaired Hearing

4.11 Changing Language

Voicemail Pro can be used in a wide range of languages. For external callers, the Voicemail Pro tries to match the Locale setting of the IP Office system. For internal callers, if they have a different user locale in their user setting, VoicemailProtries to match that language.

With centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP Office want different language prompts, each of their user locales must be changed separately.

If prompts for a required language are not installed, Voicemail Pro has a set of rules that it follows to find the best alternate language. For example if prompts are not available for users with their locale set to French Canadian, Voicemail Pro looks for French prompts instead. If French prompts are not installed, it looks for English US and finally English UK. For more information, see Supported Languages 14.

The language played to a caller can be changed during a call. This is achieved using a Select System Prompt action. For more information, see Changing the Language of System Prompts 188 .

4.11.1 Supported Languages

The voicemail system provides prompts to callers and mailbox users based on the Locale that is set in the System form of IP Office Manager.

If the necessary set of language prompts is not available, the nearest available match is used. The list shows the first choice language prompts that Voicemail Pro will try to use, followed by the second choice and so on. For example, if prompts for users with their locale set to French Canadian are not available, Voicemail Pro looks for French prompts instead, then English US and finally English UK. The abbreviations shown in the table indicate the language prompt folder used in order of precedence.

Voicemail Pro server prompts can be installed in the following languages:

Brazilian Portuguese: ptb > pt > en.

Greek: el > en.

Chinese (Cantonese): zzh > en > enu.

Hungarian: hu > en.

Chinese (Madarin): ch > en > enu.

Italian: it > en.

 

 

Danish: da > en.

Korean: ko > en.

Dutch: nl > en.

Latin Spanish: eso > es > enu > en.

English UK: en.

Norwegian: no > en.

English US: enu > en.

Polish: pl > en.

 

 

Finnish: fi > en.

Portuguese: pt > ptb > en.

French: fr > frc > en.

Russian: ru > en.

French Canadian: frc > fr > enu > en.

Spanish: es > eso > en.

German: de > en.

Swedish: sv > en.

 

 

 

Turkey[1]: trk > tr > enu > en.

1.Turkish prompts are not provided or installed but the Turkish locale is recognized. English (US) prompts are used if installed, otherwise English (UK). Fallback route added as part of Voicemail Pro 4.2.

TTY (Teletype (Textphone)) is included in the list of installable languages even though it is not a language. TTY is a text-based system that is used to provide service to users with impaired hearing or vision. For more information, see Support for Callers with Impaired Hearing:Overview 183 .

Individual users can have their own Locale setting. Voicemail then provides them with the appropriate language prompts if they are available. This is set either through the IP Office Manager User form or through the language choice on some telephones. For more information, see the appropriate telephone User Guide.

The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language. Contact your local Avaya office for details of which countries support IP Office.

All Voicemail

For calls to voicemail, the locale that is passed to voicemail to determine the prompt to play (if available) is:

The user locale, if set, is used if the caller is internal.

The incoming call route locale, if set, is used if caller is external.

If the the possible locales above are not set, the system locale is used.

The short code locale, if set, is used and overrides the options above if the call is routed to voicemail using the short code.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Changing Language, Supported Languages