Avaya 15-601063 manual Voicemail Channel Reservations, Channel Restrictions

Configuring Voicemail Pro: IP Office Configuration

3.1.6 Voicemail Channel Reservations

By default there are no reserved channels. Specific functions can have voicemail channels reserved for their use. IP Office manager is used to reserve channels. For more information, see IP Office Manager help.

Voicemail channel reservations can be made for:

∙Auto Attendant

∙Announcements

∙Voice recording

∙Mailbox access

∙Mandatory voice recording

It is worth checking the voicemail channel reservations if there are problems. If insufficient voicemail channels are available:

∙Internal calls to an auto attendant are queued. The call will queue until a resource becomes available.

∙Announcements are not heard by the caller, but the call is routed correctly.

∙Manual voice recording is activated but no recording is made. The call will continue.

∙Users are placed in a queue when trying to access their mailbox access.

∙A user with mandatory recording on outgoing calls (internal and external) gets a busy tone.

∙A call on a line with mandatory recording set will be barred.

Channel Restrictions

∙The Voicemail Pro server has restrictions on the number of channels it can use for different services. The limits are separate for each of the services. When a limit is reached further calls are delayed until one of the existing calls is completed. Refer also to Voicemail Channel Reservation 103 .

∙Outcalling can use up to 5 channels at any time.

∙Conference center invitation calls can use up to 5 channels at any time.

∙Callback calls can use up to 2 channels at any time.

∙Alarm calls can use up to 2 channels at an time.

To change voicemail channel reservations:

1.Open IP Office Manager and the load the configuration.

2.In the Navigation pane click System and select the system.

3.Click the Voicemail tab.

4. Amend the channel reservations as required. By default the values are 0.

To view the utilisation of voicemail channels:

1. Open the System Status Application.

Voicemail Pro	Page 103
IP Office	15-601063 Issue 20l (03 March 2009)