Voicemail Pro Page 246
15-601063 Issue 20l (03 March 2009)IP Office
6.5.2 Leave Mail The Leave Mail action allows the caller to leave a message in the start point's mailbox or in a specified mailbox.
To add a Leave Mail action:
1.Click the Mailbox Actions icon and select Leave Mail.
2.The Specific tab is used to select either the Caller's mailbox, Mailbox or VRL option.
·Caller's Mailbox: The mailbox matching the start point of the call.
·Mailbox: Select or enter the name of the target mailbox.
·VRL: If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL)
application. For more information, see Voice Recording Library .
The Leave Mail action has Success and Failure results. The use of these depends on which mailbox
mode the Voicemail Pro server is using.
IP Office mode: Callers in the mailbox follow the Failure or Success results depending on whether
they press 0 before or after the leave a message tone respectively. This overrides the mailbox
user's Voicemail Reception setting set in the IP Office configuration.
Intuity mode: The results cannot be accessed. Callers pressing 0 will always follow the mailbox
user's Voicemail Reception setting set in the IP Office configuration.
For examples of the action in a call flow, see:
·Routing Calls to Voicemail, Example Call Flow .
·Hunt Group Queuing, Example Call Flow using $POS.
·Changing the Language Setting for a TTY Device .
·Example Call Flow: Dial by Name .
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