6.5.2 Leave Mail

The Leave Mail action allows the caller to leave a message in the start point's mailbox or in a specified mailbox.

To add a Leave Mail action:

1.Click the Mailbox Actions icon and select Leave Mail.

2.The Specific tab is used to select either the Caller's mailbox, Mailbox or VRL option.

Caller's Mailbox: The mailbox matching the start point of the call.

Mailbox: Select or enter the name of the target mailbox.

VRL: If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL) application. For more information, see Voice Recording Library 170 .

The Leave Mail action has Success and Failure results. The use of these depends on which mailbox mode the Voicemail Pro server is using.

IP Office mode: Callers in the mailbox follow the Failure or Success results depending on whether they press 0 before or after the leave a message tone respectively. This overrides the mailbox user's Voicemail Reception setting set in the IP Office configuration.

Intuity mode: The results cannot be accessed. Callers pressing 0 will always follow the mailbox user's Voicemail Reception setting set in the IP Office configuration.

For examples of the action in a call flow, see:

Routing Calls to Voicemail, Example Call Flow

147.

Hunt Group Queuing, Example Call Flow using $POS. 166

Changing the Language Setting for a TTY Device

185.

Example Call Flow: Dial by Name

347.

Voicemail Pro

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Avaya 15-601063 manual Leave Mail