Avaya 15-601063 manual Example Call Flow, Voicemail Pro Module

Administration: Routing Calls to Voicemail

4.4.6 Example Call Flow

This example creates a Voicemail Pro module that allows callers to select the extension to which they want to be connected. If that extension is busy or does not answer they can then leave a message in the target mailbox.

The Voicemail Pro Module

1.In Voicemail Pro, a module was added named SelfSelect.

2.A Menu action was added. The properties were set as:

·On the Touch Tones tab the Wait for a key press for option was set to 5 seconds. This gives the action a Timeout result which can be used if the caller does nothing or does not have DTMF dialing.

·Our IP Office has extensions and groups numbered in the 200 to 299 range. The touch tone sequence 2?? was added to match any dialing in that range.

·In Entry Prompts a prompt was recorded along the line of "Dial the number you want or wait for reception".

3.A Transfer action was added. In its properties, on the Specific tab the Destination was set to Main, the hunt group containing our receptionists.

4.A connection was added from the Menu action's Timeout result to the Transfer action.

5.An Assisted Transfer action was added. In its properties, on the Specific tab $KEY was added in the Mailbox field.

6.A connection from the Menu action's 2?? result to the Assisted Transfer action was added.

7.A Leave Mail action was then added. In its properties, on the Specific tab $KEY was again added in the Mailbox field.

8.The Assisted Transfer action's No Answer and Busy result was connected to the leave Mail action.

9.Connections were then added from the Assisted Transfer action's Next result and the Leave Mail action's Success and Failure results back to the Menu action.

·The Success and Failure results in a Leave Mail action are only used if the caller presses 0 when in the mailbox.

10.The call flow was then saved and made live.

Voicemail Pro	Page 147
IP Office	15-601063 Issue 20l (03 March 2009)