2.6.1 Planning Requirements

The following factors must be remembered during planning of the Centralized Voicemail Pro system:

The voicemail Server PC is attached to the central system.

A Feature key and Voicemail Pro license key are required for the central system hosting the Voicemail Pro.

Small Community Networking (SCN) is required between the central system and remote systems. This document assumes that this has already been set up and tested.

On networked IP Office systems, it is possible for centralized voicemail to appear operational without Small Community Networking. However, this operation tends to be unpredictable and so we support Centralized Voicemail Pro only when using Small Community Networking.

VCM modules or VoIP channels are required in the remote and central systems.

The extension and group numbering on all systems must be unique.

The extension and group names on all systems must be unique.

We also recommend that all names and numbers (groups, line, services, etc) on the separate IP Office systems are kept as unique as possible. This will reduce potential maintenance confusion.

2.6.2Restrictions

Voicemail Support - Centralized Voicemail using Voicemail Pro

Within a Small Community Network, a single Voicemail Pro can be used to provide voicemail services for all the IP Office systems. For full details of installation and setup refer to the Voicemail Pro documentation. The Voicemail Pro is licensed and hosted by a chosen central IP Office system and provides full operation for that system. The voicemail features supported for the other remote IP Offices are listed below:

For IP500 system, centralized voicemail does not require the remote systems to be running in IP500 Professional mode. Only the IP500 hosting the Voicemail Pro server is required to be IP500 Professional.

User mailboxes.

Call recording.

Recording of incoming call routes is only supported for destinations on the same IP Office system, not for remote SCN destinations.

Dial by Name.

Auto Attendants.

Breakout

Requires that the numbers used are routable by the system hosting the voicemail server.

Announcements

Using IP Office 4.0 announcements. Pre-4.0 announcements are only supported for queues on the system hosting the voicemail server.

ContactStore

This application is supported but requires each individual IP Office to have a VMPro Recordings Administrator license.

UMS Web Services

Users for UMS Web Services (IMAP and or web voicemail) are licensed through the UMS Web Services license on their host IP Office system. This applies even if the user remote hot desks to another system in the Small Community Network.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Planning Requirements, Restrictions