Voicemail Pro Page 62
15-601063 Issue 20l (03 March 2009)IP Office
2.6.1 Planning Requirements
The following factors must be remembered during planning of the Centralized Voicemail Pro system:
·The voicemail Server PC is attached to the central system.
·A Feature key and Voicemail Pro license key are required for the central system hosting the Voicemail Pro.
·Small Community Networking (SCN) is required between the central system and remote systems. This document
assumes that this has already been set up and tested.
·On networked IP Office systems, it is possible for centralized voicemail to appear operational without Small
Community Networking. However, this operation tends to be unpredictable and so we support Centralized
Voicemail Pro only when using Small Community Networking.
·VCM modules or VoIP channels are required in the remote and central systems.
·The extension and group numbering on all systems must be unique.
·The extension and group names on all systems must be unique.
·We also recommend that all names and numbers (groups, line, services, etc) on the separate IP Office systems are
kept as unique as possible. This will reduce potential maintenance confusion.
2.6.2 Restrictions
·Voicemail Support - Centralized Voicemail using Voicemail Pro
Within a Small Community Network, a single Voicemail Pro can be used to provide voicemail services for all the IP
Office systems. For full details of installation and setup refer to the Voicemail Pro documentation. The Voicemail Pro is
licensed and hosted by a chosen central IP Office system and provides full operation for that system. The voicemail
features supported for the other remote IP Offices are listed below:
·For IP500 system, centralized voicemail does not require the remote systems to be running in IP500
Professional mode. Only the IP500 hosting the Voicemail Pro server is required to be IP500 Professional.
·User mailboxes.
·Call recording.
Recording of incoming call routes is only supported for destinations on the same IP Office system, not for remote
SCN destinations.
·Dial by Name.
·Auto Attendants.
·Breakout
Requires that the numbers used are routable by the system hosting the voicemail server.
·Announcements
Using IP Office 4.0 announcements. Pre-4.0 announcements are only supported for queues on the system hosting
the voicemail server.
·ContactStore
This application is supported but requires each individual IP Office to have a VMPro Recordings Administrator
license.
·UMS Web Services
Users for UMS Web Services (IMAP and or web voicemail) are licensed through the UMS Web Services license on
their host IP Office system. This applies even if the user remote hot desks to another system in the Small
Community Network.