Using the Voicemail Pro Client: Including Other Files

5.6 Start Points

Voicemail Pro consists of a number of start points. When the voicemail server receives a call, it looks for a matching start point and if it finds one it then provides a series of actions linked to that start point. If no match is found then it provides standard voicemail functions to the call.

The Navigation pane contains an expandable and collapsible list of start points. These can be start points for individual users, hunt groups, short codes and default start points.

Specific Start Points

This folder contains the start points for users, groups and short codes.

Users

This folder contains start points set up for individual users. When selected a list is shown in the details pane containing the mailbox owners names and the names of any call flows that have been assigned to the selected mailbox. Other details shown include:

The extension number associated with the mailbox.

The size of the mailbox measured by the amount of space, in KB, that is taken up by the .wav files in the specified user’s mailbox folder.

The number of new, old and saved messages in the mailbox.

The date when anyone last logged into the mailbox.

This is a user who has one or more start points configured. It can be expanded to show the different start points.

Collect - Used when the user rings voicemail.

Leave - Used for calls to the user that are redirected to voicemail.

Callback - Used when voicemail rings a user to inform them of messages in the user's mailbox. For more information, see Setting up Voicemail Pro Callback 194 .

Queued & Still Queued - Used when calls to the user are queued. For more information, see Personal Announcements 182 .

Groups

This folder contains start points set up for hunt groups. When selected a list is shown in the details pane containing the mailbox owners names and the names of any call flows that have been assigned to the selected mailbox. Other details shown include:

The extension number associated with the mailbox.

The size of the mailbox measured by the amount of space, in KB, that is taken up by the .wav files in the specified user’s mailbox folder.

The number of new, old and saved messages in the mailbox.

The date when anyone last logged into the mailbox.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Specific Start Points, Users, Groups