Avaya 15-601063 manual Outlook Cached Exchange Mode, Transferring an IMS Account to a New PC

9.1.8.4 Outlook Cached Exchange Mode

Avaya IP Office Integrated Messaging is not supported with Microsoft Outlook using Cached Exchange Mode (provided in Outlook 2003).

Cached Exchange Mode can cause problems with Message Waiting light synchronization with IP Office terminals.

To disable Cached Exchange Mode:

1.Select Start Settings Control Panel Mail.

2.Select Email Accounts.

3.Select View or change existing email Accounts.

4.Select the Microsoft Exchange Server

5.Select Change.

6.Uncheck Use Cached Exchange Mode.

7.Click OK.

8.Close and restart Outlook be apply the change.

Using Cached Mode

IP Office IMS users who want to use Cached Mode when traveling outside of the Office can temporarily enable it operation.

1.Turn on Cached Exchange Mode.

2.Select the Integrated Messaging tab.

3.Select Prompt before connecting to Voicemail Server .

4.Click OK.

5.Close Outlook.

When the user logs in remotely and opens Outlook, they will be prompted by the message "Do you wish to connect to the Integrated Messaging server". They should select No before opening outlook. Outlook will not then try to synchronize voicemail messages in Outlook with Voicemail Pro.

When the user is back in the office, they can then check Cached Exchange Mode, reopen Outlook and connect to the VoicemailPro server for message synchronization.

9.1.8.5 Transferring an IMS Account to a New PC

The voicemail call flows, greetings, IMS user accounts and other user settings can be transferred to a replacement Voicemail Pro server PC with the following steps:

1.Export the Voicemail call flows

2.Back up the Accounts, Names, Greetings Folders, and Custom wav files in a separate directory

3.Navigate to C:\Program Files\Avaya\IP Office\Voicemail Pro, then run Backupreg.bat This will back up the IMS account information entered in the IMS Admin Tool to VMPRO.arf, NETALY.arf, IMSGATEWAY.arf. The files are backed up to C:\ %WINDIR%\temp. (%WINDIR% is the directory where Windows is installed).

4.Copy the three files to a backup device

5.Install the Voicemail Pro software onto the new PC

6.Stop the Voicemail Pro services and copy the Accounts, Names, Greetings Folders, and Custom wav files from the old PC to the directory on the new PC.

7.Copy the VMPRO.arf, NETALY.arf, and IMSGATEWAY.arf files to the new PCs Window’s Temp directory (C: \windowstemp or C:\winnt\temp)

8.Run Restorereg.bat file. This will restore the IMS user’s account information.

9.Start the Voicemail Pro and IMS services.

10.Import the VM Pro database. Save and make Live.

Voicemail Pro	Page 412
IP Office	15-601063 Issue 20l (03 March 2009)