Voicemail Pro Page 412
15-601063 Issue 20l (03 March 2009)IP Office
9.1.8.4 Outlook Cached Exchange ModeAvaya IP Office Integrated Messaging is not supported with Microsoft Outlook using Cached Exchange Mode (provided in
Outlook 2003).
Cached Exchange Mode can cause problems with Message Waiting light synchronization with IP Office terminals.
To disable Cached Exchange Mode:
1.Select Start | Settings | Control Panel | Mail.
2.Select Email Accounts.
3.Select View or change existing email Accounts.
4.Select the Microsoft Exchange Server
5.Select Change.
6.Uncheck Use Cached Exchange Mode.
7.Click OK.
8.Close and restart Outlook be apply the change.
Using Cached Mode
IP Office IMS users who want to use Cached Mode when traveling outside of the Office can temporarily enable it
operation.
1.Turn on Cached Exchange Mode.
2.Select the Integrated Messaging tab.
3.Select Prompt before connecting to Voicemail Server .
4.Click OK.
5.Close Outlook.
When the user logs in remotely and opens Outlook, they will be prompted by the message "Do you wish to connect to
the Integrated Messaging server". They should select No before opening outlook. Outlook will not then try to
synchronize voicemail messages in Outlook with Voicemail Pro.
When the user is back in the office, they can then check Cached Exchange Mode, reopen Outlook and connect to the
VoicemailPro server for message synchronization.
The voicemail call flows, greetings, IMS user accounts and other user settings can be transferred to a replacement
Voicemail Pro server PC with the following steps:
1.Export the Voicemail call flows
2.Back up the Accounts, Names, Greetings Folders, and Custom wav files in a separate directory
3.Navigate to C:\Program Files\Avaya\IP Office\Voicemail Pro, then run Backupreg.bat This will back up the IMS account
information entered in the IMS Admin Tool to VMPRO.arf, NETALY.arf, IMSGATEWAY.arf. The files are backed up to C:\
%WINDIR%\temp. (%WINDIR% is the directory where Windows is installed).
4.Copy the three files to a backup device
5.Install the Voicemail Pro software onto the new PC
6.Stop the Voicemail Pro services and copy the Accounts, Names, Greetings Folders, and Custom wav files from the old
PC to the directory on the new PC.
7.Copy the VMPRO.arf, NETALY.arf, and IMSGATEWAY.arf files to the new PCs Window’s Temp directory (C:
\windowstemp or C:\winnt\temp)
8.Run Restorereg.bat file. This will restore the IMS user’s account information.
9.Start the Voicemail Pro and IMS services.
10.Import the VM Pro database. Save and make Live.