Voicemail Pro Actions: Configuration Actions

6.6.1 Edit Play List

With the Edit Play List action a caller can record a specified prompt file held on the voicemail server PC. This means that they can re-record prompts other than those for their own mailbox.

To add a Edit Play List action:

1.Click the Configuration Actions icon and select Edit Play List.

2.In the Specific tab, select the prompt file held on the voicemail server.

File Path

This path is relative to the WAVS folder defined 109 for the voicemail server.

To browse to a file location click . The Wave editor 231 window opens. Select an existing prompt or define and record a new one.

For announcements, the formats [GREETING]\<name>_Queued and [GREETING]

\<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.

3.Click OK. The action is updated.

Results

Connect the result Next to a relevant action.

6.6.2 Record Name

The Record Name action is used to allow the caller to record the mailbox name of their mailbox or a specified mailbox. An example of a call flow using the Record Name action is given in the Voicemail Pro Dial by Name section.

To add a Record Name action:

1.Click the Configuration Actions icon and select Record Name.

2.In the Specific tab the mailbox to record that the name is to be recorded for is selected.

·Caller's mailbox

The mailbox matching the start point of the call.

·Mailbox

Select or enter the name of the target mailbox.

Connect the result Next to a relevant action. For an example of the action in a call flow, see Adding a Record Name Module 348 .

Voicemail Pro

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15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Edit Play List, Record Name