Contents

6.11.1...........................................................................Queue ETA

284

6.11.2...........................................................................Queue Position

285

7. Prompts

 

7.1 US English.....................................................................Intuity Prompts

288

7.2 English Non.....................................................................-Intuity Prompts

301

8. Voicemail Pro Examples

 

8.1 Using VB.....................................................................Script

310

8.1.1............................................................................VBScript Properties

311

8.1.2............................................................................VBScript Methods

317

8.2 IVR: Connecting Voicemail Pro to a Database

336

8.2.1............................................................................Example

337

8.3 Dial by Name

346

8.3.1............................................................................Example Call Flow

347

8.3.2 Adding a Record Name Module

348

8.3.3............................................................................Using the Name Table

349

8.3.4............................................................................Changing Full Names

349

8.4 Campaigns

350

8.4.1............................................................................Managing Campaigns

351

8.4.2............................................................................Customer Prompts

353

8.4.3............................................................................Customer Menu

354

8.4.4 Campaign Identification

355

8.4.5 Granting Access to a Campaign

355

8.4.6 Using the Web Campaign

357

9. Appendix

 

9.1 Installing .....................................................................IMS

362

9.1.1............................................................................IMS Limitations

363

9.1.2............................................................................IMS Components

364

9.1.3 IMS Client PC Requirements

365

9.1.4 IMS Server PC Requirements

366

9.1.5 IMS Server Installation

367

9.1.6............................................................................IMS Client Installation

380

9.1.7............................................................................Maintenance

398

9.1.8............................................................................Known Issues

409

9.2 Installing VoiceMail Pro as an ACM Gateway

418

9.3 Installing Networked Messaging (VPNM)

420

9.3.1 Requirements for VPNM

421

9.3.2 Installing VoiceMail Pro with VPNM Support

422

9.3.3 Configuring VPNM Preferences

425

9.3.4 Testing a VPNM Setup

428

9.4 IP Office to.....................................................................Avaya Interchange

429

9.4.1 Configuring the Avaya Intuity Audix

429

9.4.2 Configuring the Avaya Interchange

430

9.4.3 Configuring a DNS Server

433

9.4.4 Verification and Troubleshooting

433

Index

437

Voicemail Pro

Page 5

IP Office

15-601063 Issue 20l (03 March 2009)

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Image 5
Avaya 15-601063 manual Prompts, Voicemail Pro Examples, Appendix