Administration: Hunt Group Voicemail

4.7.1 Hunt Group Configuration in IP Office

Voicemail can be configured for each hunt group in IP Office Manager.

To change voicemail configuration for a hunt group:

1.Open IP Office Manager.

2.In the Navigation pane, click HuntGroup and select the hunt group.

3.View the Voicemail tab.

4.(Optional) Enter a voicemail code between 1-15 digits in the Voicemail Code field. This is required when users retrieve voicemail messages for the hunt group remotely, for example from an extension that is not a member of the hunt group or from an external telephone.

·The Voicemail Code must be retyped in the Confirm Voicemail Code field to ensure it has been correctly entered.

5.(Optional) Messages for the hunt group can be sent to an email account.

·Voicemail Email - Enter the email address of the user.

·Select the Voicemail Email Mode from:

·Off: Voicemail messages or notifications are not automatically sent.

·Copy: A copy of the message is sent to the email account.

·Forward: Voicemail messages are sent to the email account and deleted from the voicemail server.

·Alert: Notification that a new voicemail message has been received is sent to the email account.

6.(Optional) Voicemail can be turned off by un-checking the Voicemail On option. When on, the mailbox is used to answer the hunt groups unanswered or busy calls.

7.(Optional) For voicemail systems running in IP Office Mode, this option controls whether users hear an additional prompt when they retrieve messages. The prompt is 'For help at any time press 8'.

·This option does not affect Intuity emulation mailbox mode where the prompt "For help at any time press *4" is played.

·Even if voicemail help is set to off, IP Office Mode users can still press 8 at any time and hear the list of voicemail features. This setting turns on/off the audible help message. It does not disable the actual feature.

8.(Optional) Select the option Broadcast if you want any voicemail messages left for the hunt group forwarded to the mailboxes of the individual group members. The original message in the hunt group mailbox is deleted.

9.Click OK and save the configuration.

Voicemail Pro

Page 157

IP Office

15-601063 Issue 20l (03 March 2009)

Page 157
Image 157
Avaya 15-601063 manual Hunt Group Configuration in IP Office, To change voicemail configuration for a hunt group