Voicemail Pro Actions: Telephony Actions

6.7.9 Assisted Transfer

The Assisted Transfer action transfers the caller to the specified number which can include IP Office short codes. The caller hears either silence or music on hold if installed. The transfer is not blind, if the call receives busy or no answer then it returns to follow the appropriate connection.

Note: On systems with IP trunks and extensions and especially within an IP Office Small Community Network there may be a short delay to connect the speech path when an assisted transfer is answered.

For Voicemail Pro 4.1+, the Transfer 258 and Assisted Transfer 263 actions can use the Notify caller of transfer to target option on the actions Entry Prompts 230 tab.

To add an Assisted Transfer action:

1.Click the Telephony Actions icon and select Assisted Transfer.

2.Select the Specific tab.

Destination

Enter the number of the destination for the transfer. This can include IP Office short codes or numbers specified by the current value of a Voicemail Pro system variable 211 such as $KEY.

Source of transfer (displayed on phone)

The number to display on the destination phone if internal.

Description (displayed on phone)

The text description to display on the destination phone if internal.

No answer timeout

Sets how long in seconds the voicemail server should wait for the transferred call to be answered before following the No Answer results connection.

Notify caller of transfer to target: Voicemail Pro 4.1+.

If enabled, the caller hears "Transferring to" followed by the associated mailbox name of the destination if available or otherwise the destination number. This follows any prompts selected in the Entry Prompts list above.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Assisted Transfer