Avaya 15-601063 manual Manual Call Recording

Administration: Recording Calls

4.8.4 Manual Call Recording

There are several ways to start manually recording a telephone call.

Phone Manager Pro

Users can initiate call recording using Phone Manager Pro when they are working in Agent Mode. The recording feature is active during a telephone call and when call recording is available.

∙Press on the toolbar to start recording. Press on the toolbar to stop the recording.

∙Select Actions > Start Recording. The call will be recorded. Press Actions > Stop Recording to finish recording the call.

SoftConsole

The SoftConsole operator can manually record all or part of a current telephone call.

∙Press the button on the toolbar. The button acts as a toggle. Press the button again to stop recording.

∙Select Actions > Record Call. This action toggles and so is also used to stop recording.

∙Press F5 to start recording. Press F5 again to stop the recording.

4400 Series

Telephones in the 4400 Series with a Menu key can manually trigger call recording by:

∙Press Menu Menu Func Recor.

Using DSS Keys

The call record function can be programmed against a DSS key. When a DSS key has been programmed it can be pressed during a call to record the conversation.

To set a DSS key for manual recording:

1.Open IP Office Manager and load the configuration from IP Office.

2.In the Navigation pane, click User and select the individual user.

3.Select the Button Programming tab.

4.Select the required DSS key and click Edit.

5.Click browse for the Action. The Button Programming window opens.

6.Select Advanced > Call > Call Record. Click OK.

7.In the Action Data field, enter a description that will appear on the telephone display.

8.Click OK.

9.Click to save the configuration file.

A call is recorded if the user presses the programmed DSS key during any call. The caller will hear an announcement that the call is being recorded if the mandatory call recording warning is active. For more information, see Call Recording Warning 169 .

Using Short Codes

The short code feature "Call Record" can be used to trigger recording of calls into the user's designated mailbox. The example short code (*95) can be set up as a user short code or a system short code. In either case it will trigger recording

		Field	Contains...
		Code	*95
		Feature	Call Record
		Telephone Number	[Leave blank]
		Line Group Id	0
		Locale	[Leave blank]
		Force Account Code	[Leave blank]
	Voicemail Pro			Page 171
IP Office			15-601063 Issue 20l (03 March 2009)