Avaya 15-601063 manual ∙ Dtmf Data, ∙ No Dtmf Data

To add an Alphanumeric action:

1.Click the Telephony Actions icon and select Alphanumeric.

2.Select the Specific tab.

·Check the option Play Help if you want instruction to be given to the caller explaining how to enter information.

·If you want to use a timeout result from the action, check the option Wait for a key press for up to and set the number of seconds for the timeout period.

The Alphanumeric Collection action has three results that can be connected to relevant actions.

∙Timeout

This result connection is used if no key press occurs within the period specified by the action. If the option Wait for a key press for up to in the Specific tab is not selected the Timeout result is not available.

∙DTMF Data

This result connection is used if the caller enters some data (ending each character with #) and then presses *#.

∙No DTMF Data

This result connection is used if the caller presses *# without entering any data.

For an example of the action being used in a call flow, see Example Call Flow for Mobile Twinning

191.

Voicemail Pro	Page 266
IP Office	15-601063 Issue 20l (03 March 2009)