6.4.3 Menu

The Menu action allows you to specify DTMF tones for which you want to create connections to following actions. For example, a menu can be created that gives callers a choice of transfer locations. Each Menu action supports a maximum of 15 branch options.

To add a Menu action:

1. Click the Basic Actions icon and select Menu.

Settings

For Menu actions, the Specific tab is replaced with the Touch Tones tab.

0-9, *, #

Use the dialing digits check boxes to indicate the DTMF tones for which connections are required.

Add

The icon allows you to add custom sequences of dialing digits. In addition to the standard dialing digits (0 to 9, *, #) the following special digits can be used. If a sequence is added, ensure that the associated box is checked before you select OK. The sequence must be unique. For example, if 5 is selected, no other sequence that begins with 5 can be used.

? = Any Digit

The ? character can be used to represent any digit (except * and #). For example 123??? can be used for any six digit string starting with 123. See Example Call Flow: SelfSelect Module 147 .

$ = Any Sequence of Digits

The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

F = For Fax Calls

The F letter can be used to automatically detect any incoming fax calls. Once detected the calls can be routed to another number. See Routing Fax Calls Using a Menu Action 126 .

Delete

Use this icon to delete the currently selected custom dialing sequence.

Invalid Input Handling

The following options can be used if the caller does not dial or dials an invalid digit.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Menu