Appendix: Installing IMS

9.1.8.9 Windows Update Causes Voicemail Pro to Stop

Voicemail Pro may stop working due to the lack of system resources when a MS Windows patch is downloaded and is waiting to be installed. As a result, Windows XP Professional and Windows 2003 servers should either disable Windows Automatic Update or set it to only Notify.

Windows Updates should be downloaded and installed after peak business hours on a regular basis. This will allow the installation to be done manually and testing of the update software to be done in a controlled fashion.

This can be done by going to Start Settings Control Panel System then selecting the Automatic Updates tab, and choosing either Notify Me or Turn Off.

9.1.8.10 Saving IMS Messages Past Housekeeping

Once read, a Voicemail message will be deleted after a period of time defined by the voicemail system administrator, the default being 30 days (720 hours). IP Office Integrated Messaging Pro clients can save a copy of the message locally by clicking the Floppy disk icon in the embedded Interface.

When the floppy disk icon has a red cross superimposed, this indicated that the message is not saved. The message will be removed automatically by housekeeping. Click the icon to save the message.

When the floppy disk icon has a green tick superimposed, the message is set as saved.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Windows Update Causes Voicemail Pro to Stop, Saving IMS Messages Past Housekeeping