Avaya 15-601063 manual Telephony Actions

6.7 Telephony Actions

Telephony Actions

These actions relate to telephony functions such as call transfers.

∙ Variable Routing Action 255

Route on a match to a variable such as the caller's CLI.

∙ Route Incoming Call Action 257

Route a call depending on whether the call is internal or external.

∙ Route by Call Status 257

Calls route is determined by why the reason the call was routed to voicemail.

∙ Transfer Action 258

A blind transfer.

∙ Whisper Action 259

Screened transfer.

∙ Call List Action 260

Transfer to a user selected choice.

∙ Dial by Name Action 261

Select user/group by keypad letters.

∙ Conferencing Center 262

Provides a route for callers to enter the conference ID and their conference PIN code. IP Office Conferencing Center needs to be installed.

∙ Assisted Transfer Action 263

A transfer with assistance for callers.

∙ Alphanumeric Action 265

Allows the caller to input text and numeric values.

Voicemail Pro	Page 254
IP Office	15-601063 Issue 20l (03 March 2009)