Voicemail Pro Page 368
15-601063 Issue 20l (03 March 2009)IP Office
9.1.5.2 Creating the IMS Account
A domain user and mailbox account must already exist for the account named IMS. For information about creating this
account, see Creating and Configuring the IMS Account. The Voicemail Pro software needs to be installed using an
account with full administrator rights on the PC. The service subsequently runs under that account. We required that a
specific account, IMS is created for this purpose and set so that its password does not expire.
The IMS account must be a member of the administrator’s group on the IMS server PC. Note, it is not necessary to be a
domain administrator, but must be a member of the administrators group on the PC to be able to start the IMS and
Voicemail Pro services.
To create and configure a domain user and mailbox account called IMS:
1. Do not proceed with this process until you have completed the steps in Installation Checks .
2. Working with the network administrator, create an account called IMS on the domain and an associated mailbox
on the exchange server. Provide a secure password and ensure User Cannot Change Password and Password
Never Expires are checked.
3. Make sure that the server PC that will be running IMS and Voicemail Pro is a member of the same domain as the
Exchange server.
·Log on using an account with administrative permissions on the domain.
·Right-click My Computer. Select Properties and select the Network Identification Tab.
4. On the server PC, select Administrative Tools > Computer Management > Groups.
5. Select Add. From the Look In list select the domain name.
6. In the Name window, highlight the IMS account and click Add. Click OK twice.
7. Log out and log back in with the IMS account.
8. On the desktop, right-click the Outlook icon and select Properties to configure the IMS Account.
9. On the Mail Properties > General Screen, click Add.
10. Check the Microsoft Exchange checkbox and click Next.
11. Type in the Exchange servers name in the Server field, and IMS account in the Mailbox field. Please note, if
using Outlook 2003 uncheck Cache Mode. Click Next.
12. Select No when asked if you travel with this computer. Click Next.
13. Click Finish.
14. Highlight the MS Exchange Settings and click Properties.
15. Highlight Microsoft Exchange Server and click Properties.
16. Click Check name and ensure the name is resolved.
17. If the name is resolved, select Apply. Click OK twice and then click Close.
18. Do not continue until the name has been correctly resolved with the Exchange Server. If the name is not correctly
resolved, check the Exchange and Mail account details with the Exchange Administrator.
19. Open Outlook and select Yes to register Outlook as the Default eMail application.
20. Verify that you can send and receive emails.
21. Only when you have completed the above process should you proceed to IMS Server Preparation .
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