Avaya 15-601063 Campaign, To add a campaign action, · Leave campaign information e.g. customers

Voicemail Pro Actions: Mailbox Actions

6.5.5 Campaign

The Campaign action can be used to either route a caller into a campaign or to allow an agent to access any messages left for a campaign. See Voicemail Pro Campaigns.

To add a campaign action:

1.Click the Mailbox Actions icon and select Campaign.

2.You need to enter the campaign and select whether to leave or collect campaign information in the Specific tab.

·In the Please select a campaign field, enter the campaign that you want to use.

·Select either:

·Leave campaign information (e.g. customers)

Select if the action should start the campaign to collect the caller's responses.

·Pick up campaign information (e.g. agent)

Select if the action should start playing back the response left by callers to the campaign.

Connect the result Next to a relevant action.

Voicemail Pro	Page 249
IP Office	15-601063 Issue 20l (03 March 2009)