Voicemail Pro Page 222
15-601063 Issue 20l (03 March 2009)IP Office
5.9.4 Condition The Condition element is used to combine the value of an already existing condition. For example, using the week
planner a working week is created, the week being 09:00 to 18:00, Monday to Friday every week. The condition element
can be used to alter the condition so that we can account for calendar dates such as public holidays by combining the
week planner element and the calendar element.
When selected the element displays a list of the other conditions from which to select.
To add a condition element:
1.Click the Element List icon in the toolbar.
2.Click Condition.
3.Click the condition in the Condition Editor window.
4.Open the properties of the condition element by double-clicking .
5.Select the condition result that you want to include.
6.Click OK.
Example:
Two conditions have been created:
·Using the week planner element a condition is created so that calls received between 09:00 and 18:00, Monday to
Friday are treated differently to calls received outside of these hours. For more information, see the example for the
Week Planner condition element .
·Using the Calender element a condition is created so that calendar dates such as public holidays can be accounted for.
For more information, see the example for the Calendar condition element.
The two conditions need to be combined so that the call flow treats calls during working hours differently to calls received
outside working hours and on bank holidays.
1.Click the Element List icon in the toolbar.
2.Click Condition.
3.Click the Week Planner in the Condition Editor window. The condition is placed in the Condition Editor window.
4.Open the properties of the condition element by double-clicking .
5.Select the Calendar condition result.
6.Click logic options and select a NOT action. Click Condition to apply the logical option.
7.Click OK. The condition is now true when it is between 09:00 and 18:00, Monday to Friday and not a holiday.
The Compare element is used to add a variable that will be used to determine the call flow to be presented to the
caller. You can compare Voicemail Pro system variables, for example $POS or $ETA, against each other or against a value
you enter.
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