Avaya 15-601063 manual Remote Voicemail Notification, ∙ Voicemail Outcalling

Administration: Mobile Twinning

4.13 Remote Voicemail Notification

A user can be set up to receive notification of new voicemail messages when they are away from their main extension. There are two ways that notification can be implemented.

∙Voicemail Callback

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A service whereby the Voicemail Pro calls a specified number whenever the user receives a new voicemail message. Callback requires a callback start point to be created in Voicemail Pro and a callback number entered in IP Office Manager.

∙Voicemail Outcalling

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A service where voicemail notification can be configured to specific external numbers and the notification escalated if the message is not listened to. Outcalling can be configured by any user of voicemail in Intuity mode.

Note

∙Both the Callback and Outcalling features are separate from voicemail ringback. Ringback alerts the user's own extension whilst Callback and Outcalling will provide voicemail notification to an external location, for example a mobile telephone or pager.

Channel Restrictions

∙The Voicemail Pro server has restrictions on the number of channels it can use for different services. The limits are separate for each of the services. When a limit is reached further calls are delayed until one of the existing calls is completed. Refer also to Voicemail Channel Reservation 103 .

∙Outcalling can use up to 5 channels at any time.

∙Conference center invitation calls can use up to 5 channels at any time.

∙Callback calls can use up to 2 channels at any time.

∙Alarm calls can use up to 2 channels at an time.

Voicemail Pro	Page 193
IP Office	15-601063 Issue 20l (03 March 2009)