Avaya 15-601063 manual An Example of Customizing a Complex Mailbox Call Flow

An Example of Customizing a Complex Mailbox Call Flow

If required, more complex call flows can be configured. For example, the call flow below allows callers to press * to receive spoken language prompts or to wait a few seconds for the timeout and then receive TTY prompts.

In this case, messages are left in the same mailbox, but callers can select to have spoken prompts or default to TTY prompts.

For hearing impaired users who cannot handle spoken messages, the call flow for callers who select spoken prompts could have place those messages into an alternate mailbox of a hearing user. These could then be collected and transcribed for the user.

Voicemail Pro	Page 186
IP Office	15-601063 Issue 20l (03 March 2009)