6.7.6 Call List

With the Call List action a caller can indicate the extension to which they want to be transferred. If selected the caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer, busy and no answer timeout.

To add a Call List action:

1.Click the Telephony Actions icon and select Call List.

2.Select the Specific tab. Complete the fields with relevant details.

·In the Transfer to group field enter a group name if you want to restrict the caller to a particular group.

·Check the Prompt user with a list of group members option if you want the voicemail server to list the group members for the caller.

·In the Source of transfer field, select the number to display on the target telephone.

·In the Description field, enter a call description to be displayed on the target telephone.

·Set the No answer timeout value. The value selected is how long the voicemail server waits for an answer before following the No Answer connection.

The Call List action results need to be connected to relevant actions.

Voicemail Pro

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IP Office

15-601063 Issue 20l (03 March 2009)

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Avaya 15-601063 manual Call List