Avaya 15-601063 manual Contents

				Contents
Contents			2.9 Troubleshooting	86
			2.9.1 Checking the Voicemail Pro Service	86
1. Voicemail Pro			2.9.2 The............................................................................Voicemail Console	88
			2.9.3 Voicemail............................................................................Pro User Log	90
1.1 What is New		11	2.9.4 Tracing............................................................................in Debug	91
1.2 Features of Voicemail Pro		13	3. Configuring Voicemail Pro
1.3 Supported Languages		14
1.4 Number of Simultaneous Voicemail Users		15	3.1 IP Office Configuration	98
2. Installing Voicemail Pro			3.1.1 Overview	98
			3.1.2 Identifying the Voicemail Server PC	98
2.1 General Installation Requirements		18	3.1.3 Configuring Voicemail for Individual Users	99
	2.1.1 PC............................................................................Specification	19	3.1.4 Configuring User Source Numbers	101
	2.1.2 Network............................................................................Requirements	23	3.1.5 Setting Up Voicemail Transfer Options for a
	2.1.3 Disk Space Requirements	24	User	102
	2.1.4 Web............................................................................Server Operation	24	3.1.6 Voicemail Channel Reservations	103
	2.1.5 Voicemail Email Connection	24	3.1.7 Using Voicemail to Give Error Messages	105
	2.1.6 ContactStore............................................................................Operation	24	3.2 Voicemail.....................................................................Pro Preferences	106
	2.1.7 Voicemail............................................................................Pro Licenses	25	3.2.1............................................................................System Preferences	107
	2.1.8 User and Group Mailboxes	26	3.2.2............................................................................Control Panel Options	117
2.2 Basic Voicemail Installation		27	3.3 Fax Server.....................................................................Configuration	121
	2.2.1 Installing Compact Voicemail Pro Server and		3.3.1 Fax Server Configuration	122
	Client	28	3.3.2 Setting the VoiceMail Pro System Fax
	2.2.2 Installing Typical Voicemail Pro Server and		Number	123
	Client	31	3.3.3 Setting up Fax Forwarding	125
	2.2.3 Installing Custom Voicemail Pro Server and	34	3.3.4 Setting Up a User Defined Fax Number	125
	Client		3.3.5 Routing Fax Calls Using a Menu Action	126
	2.2.4 Removing Software Features from a
		34	3.3.6 Configuring an Analog Extension Number for
	Voicemail............................................................................Pro Installation
			Fax Use	127
	2.2.5 Configuring Windows 2003 to Work with Web
			3.3.7............................................................................Castelle Fax Server	128
	Campaigns	35
	2.2.6 The Voicemail Pro Services	36	4. Administration
2.3 Client Only Installation		38	4.1 Starting the Voicemail Pro Client	132
	2.3.1 Installing the VoiceMail Pro Client Only	39
			4.1.1 Logging in to the Voicemail Pro Server	132
2.4 Upgrading Voicemail Pro		41
			4.2 Administrator.....................................................................Configuration	135
	2.4.1 Upgrade from below version 3.2	41
			4.2.1 Changing Administrator Details	136
	2.4.2 Upgrade from Version 3.2+	42
			4.2.2 Deleting an Administrator	136
	2.4.3 Upgrade to Voicemail Pro	43
			4.2.3............................................................................Resetting a Password	137
2.5 Voicemail Email Installation		44
			4.2.4 Releasing a Locked Administrator Login	137
	2.5.1 Installing VoiceMail Pro for SMTP Voicemail
			4.3 General Administration	138
	Email	44
			4.3.1 Changing the Inactivity Timeout	138
	2.5.2 Domain............................................................................Member	45
			4.3.2 Changing Mailbox Operation Mode	139
	2.5.3 Work............................................................................Group Member	49
			4.3.3 Confirm Call Flow Download Window	140
	2.5.4 Operation	56
			4.3.4 Changing your Password	140
2.6 Centralized Voicemail Pro		61
			4.4 Routing Calls.....................................................................to Voicemail	141
	2.6.1 Planning............................................................................Requirements	62
			4.4.1 Routing Calls to Voicemail	142
	2.6.2 Restrictions	62
			4.4.2 Transferring Calls to Voicemail	142
	2.6.3 Licensing	63
			4.4.3 Using Short Codes to Access Voicemail	143
	2.6.4 Configuring the Remote System Voicemail
			4.4.4 Using VM: to Access Voicemail	144
	Settings	64
2.7 Text to Speech (TTS) Install		65	4.4.5 Voicemail Telephone Numbers	145
	2.7.1 Installing Generic Text to Speech	66	4.4.6............................................................................Example Call Flow	147
	2.7.2 Installing Avaya Text to Speech	66	4.5 User Voicemail.....................................................................Access	149
	2.7.3 Using the Speak Text Action	66	4.5.1 Giving Users Button Access	150
	2.7.4 Text to Speech SAPI Controls	67	4.5.2 Giving Users Access from Any Extension	152
	2.7.5 Setting Up Text To Speech to Read Email	70	4.5.3............................................................................Giving Users Access from an External	153
2.8 UMS Web Services		71	Location
			4.5.4 Creating a Trusted Location	153
	2.8.1 IMAP............................................................................Installation	72
			4.6 Mailbox Access.....................................................................Controls	154
	2.8.2 Web Voicemail Installation	75
			4.6.1 Telephony Operation Mode	154
	2.8.3 Using............................................................................Web Voicemail	82
			4.6.2 Automatic Message Deletion	155
	2.8.4 Using............................................................................IMAP	85
	Voicemail Pro			Page 3
IP Office			15-601063 Issue 20l (03 March 2009)