Voicemail Pro Page 3
15-601063 Issue 20l (03 March 2009)IP Office
Contents
ContentsVoicemail Pro1. ..................................................................... 111.1 What is New
..................................................................... 131.2 Features of Voicemail Pro
..................................................................... 141.3 Supported Languages
..................................................................... 151.4 Number of Simultaneous Voicemail Users
Installing Voicemail Pro2. ..................................................................... 182.1 General Installation Requirements
............................................................................ 192.1.1 PC Specification
............................................................................ 232.1.2 Network Requirements
............................................................................ 242.1.3 Disk Space Requirements
............................................................................ 242.1.4 Web Server Operation
............................................................................ 242.1.5 Voicemail Email Connection
............................................................................ 242.1.6 ContactStore Operation
............................................................................ 252.1.7 Voicemail Pro Licenses
............................................................................ 262.1.8 User and Group Mailboxes
..................................................................... 272.2 Basic Voicemail Installation
............................................................................ 28
2.2.1 Installing Compact Voicemail Pro Server and
Client
............................................................................ 31
2.2.2 Installing Typical Voicemail Pro Server and
Client
............................................................................ 34
2.2.3 Installing Custom Voicemail Pro Server and
Client
............................................................................ 34
2.2.4 Removing Software Features from a
Voicemail Pro Installation
............................................................................ 35
2.2.5 Configuring Windows 2003 to Work with Web
Campaigns
............................................................................ 362.2.6 The Voicemail Pro Services
..................................................................... 382.3 Client Only Installation
............................................................................ 392.3.1 Installing the VoiceMail Pro Client Only
..................................................................... 412.4 Upgrading Voicemail Pro
............................................................................ 412.4.1 Upgrade from below version 3.2
............................................................................ 422.4.2 Upgrade from Version 3.2+
............................................................................ 432.4.3 Upgrade to Voicemail Pro
..................................................................... 442.5 Voicemail Email Installation
............................................................................ 44
2.5.1 Installing VoiceMail Pro for SMTP Voicemail
Email
............................................................................ 452.5.2 Domain Member
............................................................................ 492.5.3 Work Group Member
............................................................................ 562.5.4 Operation
..................................................................... 612.6 Centralized Voicemail Pro
............................................................................ 622.6.1 Planning Requirements
............................................................................ 622.6.2 Restrictions
............................................................................ 632.6.3 Licensing
............................................................................ 64
2.6.4 Configuring the Remote System Voicemail
Settings
..................................................................... 652.7 Text to Speech (TTS) Install
............................................................................ 662.7.1 Installing Generic Text to Speech
............................................................................ 662.7.2 Installing Avaya Text to Speech
............................................................................ 662.7.3 Using the Speak Text Action
............................................................................ 672.7.4 Text to Speech SAPI Controls
............................................................................ 702.7.5 Setting Up Text To Speech to Read Email
..................................................................... 712.8 UMS Web Services
............................................................................ 722.8.1 IMAP Installation
............................................................................ 752.8.2 Web Voicemail Installation
............................................................................ 822.8.3 Using Web Voicemail
............................................................................ 852.8.4 Using IMAP
..................................................................... 862.9 Troubleshooting
............................................................................ 862.9.1 Checking the Voicemail Pro Service
............................................................................ 882.9.2 The Voicemail Console
............................................................................ 902.9.3 Voicemail Pro User Log
............................................................................ 912.9.4 Tracing in Debug
Configuring Voicemail Pro3. ..................................................................... 983.1 IP Office Configuration
............................................................................ 983.1.1 Overview
............................................................................ 983.1.2 Identifying the Voicemail Server PC
............................................................................ 993.1.3 Configuring Voicemail for Individual Users
............................................................................ 1013.1.4 Configuring User Source Numbers
............................................................................ 102
3.1.5 Setting Up Voicemail Transfer Options for a
User
............................................................................ 1033.1.6 Voicemail Channel Reservations
............................................................................ 1053.1.7 Using Voicemail to Give Error Messages
..................................................................... 1063.2 Voicemail Pro Preferences
............................................................................ 1073.2.1 System Preferences
............................................................................ 1173.2.2 Control Panel Options
..................................................................... 1213.3 Fax Server Configuration
............................................................................ 1223.3.1 Fax Server Configuration
............................................................................ 123
3.3.2 Setting the VoiceMail Pro System Fax
Number
............................................................................ 1253.3.3 Setting up Fax Forwarding
............................................................................ 1253.3.4 Setting Up a User Defined Fax Number
............................................................................ 1263.3.5 Routing Fax Calls Using a Menu Action
............................................................................ 127
3.3.6 Configuring an Analog Extension Number for
Fax Use
............................................................................ 1283.3.7 Castelle Fax Server
Administration4. ..................................................................... 1324.1 Starting the Voicemail Pro Client
............................................................................ 1324.1.1 Logging in to the Voicemail Pro Server
..................................................................... 1354.2 Administrator Configuration
............................................................................ 1364.2.1 Changing Administrator Details
............................................................................ 1364.2.2 Deleting an Administrator
............................................................................ 1374.2.3 Resetting a Password
............................................................................ 1374.2.4 Releasing a Locked Administrator Login
..................................................................... 1384.3 General Administration
............................................................................ 1384.3.1 Changing the Inactivity Timeout
............................................................................ 1394.3.2 Changing Mailbox Operation Mode
............................................................................ 1404.3.3 Confirm Call Flow Download Window
............................................................................ 1404.3.4 Changing your Password
..................................................................... 1414.4 Routing Calls to Voicemail
............................................................................ 1424.4.1 Routing Calls to Voicemail
............................................................................ 1424.4.2 Transferring Calls to Voicemail
............................................................................ 1434.4.3 Using Short Codes to Access Voicemail
............................................................................ 1444.4.4 Using VM: to Access Voicemail
............................................................................ 1454.4.5 Voicemail Telephone Numbers
............................................................................ 1474.4.6 Example Call Flow
..................................................................... 1494.5 User Voicemail Access
............................................................................ 1504.5.1 Giving Users Button Access
............................................................................ 1524.5.2 Giving Users Access from Any Extension
............................................................................ 153
4.5.3 Giving Users Access from an External
Location
............................................................................ 1534.5.4 Creating a Trusted Location
..................................................................... 1544.6 Mailbox Access Controls
............................................................................ 1544.6.1 Telephony Operation Mode
............................................................................ 1554.6.2 Automatic Message Deletion