Avaya 15-601063 Check the Voicemail Pro Smtp Settings, Interchange Basic Tests, S8100 Ping Test

Check the Voicemail Pro SMTP Settings

From the PC Control Panel, select the Avaya Voicemail Pro icon.

1.Select the SMTP name.

2.Ensure that the Mail Server name is exactly the name of the Voicemail Pro server PC.

3.Select Check to make sure that a successful connection to the SMTP service can be made.

Interchange Basic Tests

From the Interchange Main Menu, select Customer/Services Administration > Diagnostics. Perform the following basic checks.

∙TCP/IP Diagnostics.

Send and receive Test Packets - ping the IP address.

View Packet Statistics - look for any interface issues for example. collisions.

∙Display Message Queue - monitors the contents of the outgoing message queue. If messages cannot be sent e.g. due to administrative errors, then this queue is likely to contain the unsent messages.

∙Remote Connection Test - test the basic connection to a remote Audix system.

Audix Browser Status Test

∙From the Browser interface to the S8100, select System Administration > AUDIX Networking > Maintenance Menu > Network Snapshot. See the status of connectivity to the Interchange.

S8100 Ping Test

∙From the Avaya Terminal Emulator interface to the S8100, select cmd at the Enter Command prompt.

∙At the DOS prompt, enter ipconfig to verify the IP address and gateway.

∙Ping to test the connection.

Check the Status Through the Intuity Audix Command Line Interface

∙To update the Audix with reachable subscribers through the interchange, from the audix command line prompt type get remote-updates machine and Enter where the machine is the name of the interchange system.

∙Repeat the command periodically (and cancel out) until the 'Status of Last Update' entry is completed.

∙From the command line prompt type display administrator's-logwhere message delivery failures and reasons can be found.

Message Exchange Test

In general the following capabilities are supported and can be verified.

∙Sending Messages to lists or individuals, preserving any combination of Priority and Privacy.

∙Replying to the sender.

∙Forwarding.

Couldn't Send Message! Warning

The following warning is normally associated with not having specified a fully qualified domain name for the local SMTP server address.

"<CVPIM::bSendMessage>Couldn't send message!Response:550 5.7.1 Unable to relay for 210@avaya2k.test. avaya.com "

Voicemail Pro	Page 434
IP Office	15-601063 Issue 20l (03 March 2009)