Voicemail Pro Examples: IVR: Connecting Voicemail Pro to a Database

4.When the query has been entered the SQL wizard is closed. The specific tab of the action will contain the entered query, see example shown below.

Database Get Data Action

The Database Get Data Action is used to return details of any matching entries following a search against a database.

To retrieve the results an option is selected on the specific tab to select how the data is retrieved from the database. In this example the option 'retrieve the next item in the list' was selected to allow the caller to step through the results, if more that one match ISBN occurred.

If a matching ISBN has been found the call flow is routed to another module called 'Bookshop_CurrentBookSpeakDetails'.

Voicemail Pro

Page 341

IP Office

15-601063 Issue 20l (03 March 2009)

Page 341
Image 341
Avaya 15-601063 manual Database Get Data Action