Avaya 15-601063 manual Outlook Delegates Cause IMS to Slow

9.1.8.11 Outlook Delegates Cause IMS to Slow

IP Office Integrated Messaging Pro (IMS) clients may appear to respond slowly or even lock up where the IMS client user has defined one or more delegates in Microsoft Outlook.

These delegates should be included in IMS User settings in the IMS Administration tool.

All delegates of an IMS Client’s Outlook should have their domain account and email address added into the permissions field, with “Access” permission selected.

9.1.8.12 IMS Clients Not Connecting When Outlook Opened

Avaya IP Office Voicemail Pro IMS Clients not connecting to Voicemail Pro when outlook is opened IMS Clients may experience problems when outlook is opened and the IMS software attempts to connect to the Voicemail Pro Server.

The IMS Client will try to resolve the name of the Voicemail Pro server; this will fail if the Voicemail Pro computer name includes non alphanumeric characters.

The Computer name of the Voicemail Pro server should not include non alphanumeric characters for this reason.

Examples are “Voicemail_Pro” or “machine-001”.

The preferred computer name would be “VoicemailPro” or “machine001”.

In addition, DNS must be setup locally in the network and the clients should have their primary DNS requests pointed to that server.

Voicemail Pro	Page 416
IP Office	15-601063 Issue 20l (03 March 2009)