Voicemail Pro Page 416
15-601063 Issue 20l (03 March 2009)IP Office
9.1.8.11 Outlook Delegates Cause IMS to Slow
IP Office Integrated Messaging Pro (IMS) clients may appear to respond slowly or even lock up where the IMS client user
has defined one or more delegates in Microsoft Outlook.
These delegates should be included in IMS User settings in the IMS Administration tool.
All delegates of an IMS Client’s Outlook should have their domain account and email address added into the permissions
field, with “Access” permission selected.
9.1.8.12 IMS Clients Not Connecting When Outlook Opened
Avaya IP Office Voicemail Pro IMS Clients not connecting to Voicemail Pro when outlook is opened IMS Clients may
experience problems when outlook is opened and the IMS software attempts to connect to the Voicemail Pro Server.
The IMS Client will try to resolve the name of the Voicemail Pro server; this will fail if the Voicemail Pro computer name
includes non alphanumeric characters.
The Computer name of the Voicemail Pro server should not include non alphanumeric characters for this reason.
Examples are “Voicemail_Pro” or “machine-001”.
The preferred computer name would be “VoicemailPro” or “machine001”.
In addition, DNS must be setup locally in the network and the clients should have their primary DNS requests pointed to
that server.