Avaya 15-601063 manual ∙ Timeout, ∙ Invalid, ∙ Others

Voicemail Pro Actions: Basic Actions

∙No of Retries (Voicemail Pro 4.2+)

This option allows you to specify the number of retries a caller is allowed if they make an invalid entry or the timeout occurs.

∙Timeout

If selected, the Voicemail Pro will wait for the specified number of seconds for a valid digit . If the timeout expires the Voicemail Pro will either allow a retry or if the No of Retries has been reach, it will follow the Timeout result connection within the call flow.

∙Invalid Entry (Voicemail Pro 4.2+)

If selected, if the caller enters an invalid digit, the Voicemail Pro will either allow a retry or if the No of Retries has been reach, it will follow the Timeout result connection within the call flow.

∙Prompt (Voicemail Pro 4.2+)

You can associate a prompt with the Timeout and or Invalid Entry options. If a prompt is specified, before allowing

a retry the Voicemail Pro will play that prompt. Use the to access the Wave Editor

231.

In the example the transfer options 1 and 2 were selected. The results 1 and 2 need to be connected to suitable transfer locations.

∙Timeout

This result is used to connect to a following call flow action if the caller does not make an entry within the specified number of seconds on their last retry.

∙Invalid

This result is used to connect to a following call flow action if the caller makes an invalid entry on their last retry.

∙Others

A result for connection to a following call flow action is shown for each select dialing digit sequence.

For examples of the action being used in a call flow, see:

∙Using a Play Configuration Menu Action

195.

∙Example Call Flow for Mobile Twinning

191.

∙Routing Calls to Voicemail, Example Call Flow

147.

∙Changing the Language of System Prompts

188.

∙Changing the Language Setting for a TTY Device

185.

Voicemail Pro	Page 241
IP Office	15-601063 Issue 20l (03 March 2009)